Gästanvändare
22 september 2024
Very dissapointed in my stay here! My single room was on the 1st floor. My room had no natural light, because there was no balcony & the only window in the room backed onto the fire escape - Which staff & guests used at will despite being told not to. The room itself was weird, the entrance to the bathroom was so narrow that unless you are skinny you would need to walk in sideways to fit through it! The shower had no shower curtain or any screen to stop the water, so using it meant the rest of the bathroom got wet! There was only 1 hook for towels & a hairdryer wasn't provided. Hardly 3*!! Every other room has a balcony, so clearly if you are travelling alone they don't care about you. Some staff were very friendly others were just plain rude including 1 female receptionist who really needs to go to back to customer service school! On the last day some other friends staying in the hotel had paid for a late check out so I went to reception to ask for a towel. I was rudely told 'No because you have been taking drinks from outside to the rooftop despite being told not to' No one had spoken to me in the entire 8 night stay, there had not been any issue & yet somehow I'm now being shouted at and refused a towel?? Seriously? I argued back for a while & then decided to go ask another member of staff for one. Ridiculous behaviour from her & reading some of the other reviews it's clearly the same person! The rooftop was lovely, although there aren't many sunloungers. I had breakfast included & that was decent however on my last day l, I bit into a pastry only to find mould on the inside of it. When I showed it to the lady in the kitchen her response was to laugh!! Another lady did come over and offer me a few others pastries about 30 mins later but by that point I wasn't hungry & I felt it was really unacceptable to laugh at something so serious. The good bits like decent air con, comfy beds & pillows did not make up for the rest especially considering the price. Yes it's in a great location but I've paid a lot less to stay in other 3☆ hotels & I definitely wouldn't come back here.
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