Hotel El Pozo

We arrived quite late in the evening but had a very smooth check in with a very pleasant receptionist. We had booked a non smoking double room with a balcony but when we opened the door of the room it was obvious the previous occupants had been smoking and there was an ashtray in the room. I went back down to the reception to see what could be done about this and the same receptionist apologised and offered us an upgrade to a suite, I was initially delighted. I don’t really know if it is fair of me to complain but the quality of the suite as I was only paying 75 euros per night for my original room and the suite is available for anywhere between 200-300 euros per night but in my view it is certainly not worth that. The rooms and furnishing were very dated, there were problems with the air conditioning, the shower room had a very spongy floor which was extremely slippery and for some bizarre reason if you required clean towels before you had stayed for 3 days then you had to pay an additional 10 euros,incidentally this is the first hotel I have ever stayed in where if you leave the dirty used towels on the bathroom floor the pick them up and put them back on the towel rails. The outside terrace was filthy with a broken hot tub, birds mess everywhere, broken decking, flower beds full of weeds and no flowers. None of the above were a major issue the real problem came a couple of nights into our stay. My partner had a bad cold and decided to sleep on the sofa bed so that we could both get some peace, this was a big mistake as he was very badly bitten by bed bugs, picture attached. We complained to reception and for the first time they seemed to have difficulty in understanding what we were telling them but we were assured that they would speak to their manager and he would speak to us the next time he was on duty……..we are still waiting to hear from him, he completely ignored us for the rest of our stay. I eventually got the sofa removed from the room after a bit of a struggle and it was left on our terrace for the rest of our stay. I fully understand that the hotel could not necessarily stop an infestation of bugs but not even to get an apology or a kind word from the management seems a bit harsh. We won’t return to this hotel which is a shame as it is reasonably priced and in a fantastic location and though a bit run down has a certain rustic charm and the receptionist was very helpful. If only the manager had taken the time to speak with us things might have been different.

Stayed for a week, room basic but clean a problem with the bathroom door dealt with as soon as we reported it. There was a smell from the drains but opening the windows cleared that, sometimes the water could have been hotter but it was never cold. Great location which at times made it noisy not a problem for us. Staff very helpful and friendly overall a very good hotel, would stay here again

Fell in love with the place, short visit just a few nights so perfect location in town . Short walk to the beach, close to lots of nice places to eat, close to the train station. Lovely bar and place to eat in the hotel. Nothing is too much trouble for the staff so kind and friendly. Room clean, cool and comfy, amazing night sleep. Can't recommend it highly enough if you want a hotel in the town

We decided to extend our holiday by 4 nights and our original hotel was fully booked for the weekend. So instead we booked Hotel El Pozo for the last 4 nights. IMPORTANT NOTE: for those seeking sun. This hotel appears to have a sun terrace with a hottub. That is ONLY FOR USE BY THE SUITE, no outdoor space for normal rooms. Hotel was clean and rooms made up daily. Staff were very attentive and friendly. Rooms and hotel decor generally quite dated. But suited our needs. We had planned to do excursions and use beach for the last few days of our trip so we were not limited by lack of outdoor space. We had a late flight home but unfortunately due to Saturday check out we could not avail of late check out as the room was required. This was not an issue for us however as the hotel had no outdoor space we found ourselves off to our previous hotel to use the pool for the day. The hotel stored our bags until we were ready to leave for the airport. Hotel does not offer a shower room or changing facilities other than a free room (if available and there wasn't in our case). We changed in the lobby, staff offered us the staff rest room area. We were able to pay for taxi to airport through the reception 20€ fixed price. Based on our observations this hotel is ideal for those looking to use this as a base for bars and clubs not sun goers. Hotel is noisy at the weekend with revelers returning after the clubs close.

Fantástico hotel. Sitio ideal, muy céntrico, pero bien aislado del ruido. Si buscas playa cerca hay un ascensor que te ahorrará las cuestas. Muchos restaurantes y tiendas cerca. La atención del personal Fantástica.