Gästanvändare
17 februari 2023
This experience was hell. First of all, the booking did not make it clear that this was a hostel and that the room lacked an ensuite. We decided to stay with friends in Malaga during our week long stay here. We went left the hostel for one night and on our return to Click y Room the room had been totally cleared and the key pad entry code changed. This was a deliberate attempt to prevent us from re entering despite us paying for the whole week. This was extremely shocking as we still had the key to our room and walked in on another couple getting changed in our room. The couple had no idea we had the room and it was clear that the manager had gotten rid of our belongings and double booked the room. Upon raising this with the manager, he all of a sudden lost his ability to speak any English and totally denied that he cleared our room. We were very fortunate to have taken our key belongings, like our passports away with us, as who knows what would have happened. We lost articles of clothing and other belongings and the manager who disposed of them was clueless. We felt that it was unsafe for us to remain in the hostel after being locked out and having our belongings stolen, so we asked for a partial refund. The manager would not allow and the booking company was of no help as the manager simply denied once *********** got involved. On our first night, he was constantly monitoring our actions and there was cctv in odd places in the premises. Do not stay at this hostel. The owners are scammers, liars and will invade your privacy as well as ruin your trip.
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