Mas de Torrent Hotel & Spa, Relais & Châteaux

From the minute we arrived the staff was superb and attentive, and gave excellent recommendations for local dinners. Our suite was very well appointed, with the only concern being the audible church bells ringing round the clock from the neighboring town. Each evening we enjoyed a thoughtful turn-down surprise gift. We used the spa each day and utilized the e-bikes for a visit to Pals, a beautiful and unique village nearby. We were there with another couple and all agreed we would love to return in the future.

Positives: -Great location, close to the best beaches of the Costa Brava. -Staff were helpful and generally friendly organising activities including horse riding for our child. Negatives: -We we’re not advised in advance that our dog was not allowed in any of the restaurants (including the breakfast room). Not even on the restaurant terrace. We paid €60 per night for the dog. This is incredibly disappointing and unlike most 5 star dog friendly hotels around Europe. The only place the dog is welcome across the whole hotel is on a separate terrace. Asking for breakfast on the terrace was incredibly difficult and they were less than pleased- the lady at the restaurant reception was rude about the request. During a rainy day, this creates problems. Best not be a dog “friendly” hotel if in fact it’s basically not. -The garden suite terrace requires weeding and a proper clean -leaves and paper left on the floor Disappointing that this was not done in advance of our arrival. -The garden suites are noisy. We were woken several times by late arrivals from dinner and cars on the driveway. -On certain days, the noise from the road is evident. -Room service dinner (ordered because of the dog situation), was bland. The pesto pasta could easily pass as store bought. Fries were cold. -Temperature in the gym is a sweltering 26c because of heating.

Beautiful place in a stunning location. The staff and facilities were lovely and the food was great. Could not fault it. And whilst this was predominantly a business trip, I will be coming back with my partner next year. The views are amazing!