Kau Rio Serrano

We arrived here after receiving multiple confirmations and getting charged but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!

My wife and I stayed five blissful nights and enjoyed every minute of our stay in this beautiful place situated on the rio Serrano with a stunning mountain view!The staff provided five star service which was only matched by the meal quality. Special thanks to Nicole, Miguel, Decky and Florence for making us feel like part of the family. They went above and beyond daily to provide random items such as hiking poles, and hot tea for our hikes. Look forward to returning in the not too distant future!

This hotel is immaculate, warm, welcoming with incredible decor and gourmet food. Right on the Serrano River, each room has a floor to ceiling window so you can watch the sunset. The lounge chairs on the deck allow for sipping cocktails or just enjoying the beauty of nature while you gaze upon the distant Torres del Paine terrain. The decor, with reclaimed heavy doors, warm lamps, and a gateway to this massive natural playground is run by Carolina, an incredible host for our adventure. Well worth the stay .

El lugar está nuevo, con instalaciones de primer nivel, cómodo, con una decoración excelente. Tuvimos el privilegio de estar solos en el ala principal del hotel. La atención es excepcional, Carolina nuestra anfitriona se preocupó de todos los detalles para hacernos sentir en casa. Tiene acceso directo al río Serrano, muy bien ubicado. La comida es de primera, platos exquisitos y muy bien servidos, incluyendo dieta sin gluten. Nos acogieron muy bien, nos atendieron todos de maravilla y se adaptaron a nuestros horarios que no fueron tan normales por las distintas salidas a los diversos destinos del Parque Torres del Paine. Sencillamente espectacular.

Nous avons été enchanté par cet hôtel de charme et son personnel (Nicole et Daniel) courtois et attentif. Le décor intérieur et extérieur est fabuleux. Beaucoup de vie animale. Tout près de l’entrée du parc Torres del Paine. Les chambres sont chaleureuses. Merci pour ce séjour fabuleux!