Hotel Lago Grey

This hotel could be so much better. 3 star hotel in a 5 star setting with 5 star plus prices. Whilst some staff were excellent (such as the barman Claudio), others were poor. Breakfasts were not good. The lack of competition in the area has led to complacency.

We were very satisfied with this hotel. The location is both practical and beautiful. Nice outdoor area. Interesting local flora and fauna including the resident woodpecker Carpintero Megallanico. It is also a very good point for both the catamaran trips and hiking trips in the area. The hotel has a nice gift shop as well. Both dinners and breakfast served in hotel's restaurant were of good quality. The room had all the basics provided. The bed and the mattress were good. It is a very good choice of accommodations during the trip exploring The Torres del Paine National Park.

One of the best positioned hotels in the area. Quite a distance on unmade up roads but stunning scenery on the way. Rooms are in blocks of 4 units spread around the grounds . They don’t look much from the outside but what a surprise when you walk in the door . Spacious & modern & ours had a view of the glacier. Bathroom was compact but plenty of hot water in the shower. Good choice of food & drink in the restaurant but it was rather pricey. Enjoyed the boat trip to view the glacier but be warned - the walk out to the boat can be difficult, especially if battling head winds.

We stayed for 3 nights over new years along our 10-day trip through Chile. Our room (#404) was small, yet adequate. It had convenient shelving near the door, a comfortable king size bed, and decent water pressure in the shower. The partial swing out glass for the shower did allow a bit of water to get onto the bathroom floor, but it was okay if you’re mindful to avoid slipping. The room looked out to some grass and trees that obscure any view of the lake. The bar and restaurant were pretty good, but I wouldn’t expect any Michelin stars any time soon. We made a concerted effort to try ceviche everywhere we went along our trip and Hotel Lago Grey’s was decent, but was ranked towards the bottom of our list. The roasted lamb dinner with pata bravos was nice, but we’ve had more flavorful and tender lamb. My wife is allergic to dairy and we applaud the availability of vegan options, but the vegan sorbet and brownie was a blasphemous war crime (it was not good). Overall, the staff was friendly, helpful, and accommodating. The hotel is a great launching pad for not only exploring Grey Glacier, but the rest of the Torres del Paine area. We would definitely stay again if in the area!

Lots of bed bugs! So many- First, let me start by saying that the staff were the NICEST staff. Very attentive and super friendly. Unfortunately, they had (and still have) an outbreak from bed bugs. They knowingly had plenty of bed bugs. When I spoke to management about the situation, they acted very quickly, washing our clothes and switching rooms. Unfortunately, this new room was also filled with bed bugs. We were not able to sleep. I asked for a refund and wanted to switch hotels, but weather didn’t allow. So we stayed an extra night- as they assured us they were going to “make it right”. This issue was escalated to the manager who told me they’ve “had a problem for year, but there’s nothing they can do, and were not going to refund the money as they fumigated according to code”. While the food, hotel, and excursions were very nice- I wouldn’t recommend it based on that. My wife and I got bitten. We also talked to other couples who had the same issue. Our bags were filled with bed bug and we couldnt sleep at night.

Went here for lunch in a party of 20 after visting the trails and the lake nearby. Good three course meal with full table service. Wine and beer served at very reasonable prices, and they cater for Gluten Free and Vegetarian diets. There's also a shop, toilets and the hotel itself.