Hotel Maderno

Had a great weeks stay at this hotel . Everywhere spotlessly clean . Food excellent, plenty of choice for breakfast . Evening meal at least 4 or 5 courses. Staff very friendly & helpful . Provided take away breakfast on the day we left at 6.00am .Well run family hotel , thoroughly recommend it.

The room was clean and pretty. We had a beautiful view of the garden. The staff is very kind and gave us a lot of advice for planning our trip better by motorcycle. I highly recommend this hotel and its restaurant. I loved the cacio e pepe very much!

The two gentlemen on reception who are either the owners or managers, are not really suitable for front of house. The hotel had been nicely modernised inside. The rooms ( I think ours were basic ) were small, but clean . The pillows were so hard it was like sleeping with your neck on a kerb. The pool area was lovely, towels were available. The food. Breakfast was fine, the evening meal was another story. We made the mistake on the first night of having a drink before our meal, going into the dining room at about 8.15. The room was empty and very little food left. The following nights we went earlier, but the food was very poor. Dishes that you were not sure what they were, a tray of pasta in a tomato sauce, but overall, very unappetizing. Dessert was lucky of their was any, or frozen centre in the cake. The waiting staff were in need of some training, clearing one or two plates here and there, they were vey inefficient The saving grace of this hotel is Angela who worked in the bar/pool bar. She was enthusiastic, efficient, funny, chatty learning english as she went along, she is an asset to the hotel. The final unbelievable moment was paying our bar bill They didn't take cards ! A hotel of this size didn't have a card reader. we were told this information was in the room in the room information booklet in the room. ( we obviously hadn't read this ). In this day and age it was incredible that a hotel of this size cannot take card payments.

This has to be one of the worst hotels I have ever stayed in over 40 years. It is a shabby, tatty, dirty, dated run down dump. I stayed in room 301 , the single room located directly above the hotel entrance, top floor. The bathroom was ok slightly dated but clean as it was fully tiled, the only issue was the shower door came off the runners , ever morning leaving it hanging on only by the top links on the door, not good and potentially creating a high risk of fall off altogether, glass everywhere in a bathroom. The single bedroom certainly requires a lick of paint, I think that the ceiling has been partially painted on the wall edges as it is an off white colour, the remainder of the ceiling covered in polystyrene tiles are still engrained in nicotine stains. I attempted to open the floor to ceiling window blinds, one of the 5 blinds simply fell off. I tried to open the Victorian nets at the windows to all light in, the net poles fell an both items remained off for the remainder of the week. The gloss paint work on the window frames and doors has not been touched in the last two decades, yellow and badly nicotine stained, The windows are the original frames , hence they do not close correctly, the hotel is on a main road, get used the the noise. Internet connection, sometimes ok, but mainly very poor, intermittent throughout the week. The food, I was Half Board, I only ate 2 evening meals in the whole week, actually I did not eat them as the food was disgusting, the presentation of the courses was a poor man’s Master Chef , the standard of the actual food was the worst I have ever had even a basic Blackpol B&B during the illuminations is 100% better than this hotel, you do not get a drink with your meal, 4 Euros for tap water, 16 Euros for a bottle of wine that is 4 euros from the supermarket over the road. breakfasts where ok, but do not expect a full English and the scrambled egg is the egg powder left over from the end of the 2nd world war, about the time this hotel was in-depth cleaned. You may ask well ask why I did not complain, none of the staff, well I only seen 4 ladies working there spoke English, or pretended they didn’t, tried to get my point across, waste o& time. The staff were not even supplied with a sensible hygienic work wear, the same lady served me every morning and the couple of evening meals I had in her purple fleece over the 7 days, I ended up spending 50 / 60 euros poverty the following 5 evenings eating out, a spend I did not foresee. Not even a thank you from the girl on receptionist when paying my bill and 28 euro tax on leaving for my return journey this morning. This accommodation is bleak, take it from me and give it a miss ,

Das Hotel hat Charme. Das Essen ist sehr gut. Die Innenausstattung ist typisch fuer ein 5 Stern Hotel. Die sanitaere Einrichtung lässt zum Teil zu wuenschen uebrig. Der Park um das Hotel laedt zum Verweilen ein. Eine wunderschöne Pflanzenvielfalt mit vielen romantischen Plaetzen Laden zum Verweilen ein.

De aankomst was een klucht zo niet een drama in 3 delen. De boeking via Booking bleek niet te vinden terwijl wij de bevestigingsmail konden tonen. Veel gezucht, gesteun, geklaag en gedoe. Dik een uur moeten wachten terwijl er kamers vrij waren, maar de eigenaresse bleek persoonlijk toestemming te moeten verlenen maar was afwezig!!!! Geen adequate reactie zoiets van “sorry, we zoeken het even uit, neem een frisje op het terras”. Nee de receptioniste vond het belangrijker om haar pauze te nemen, iedereen te moeten beschuldigen dan gastvrij te acteren. Overal los liggende opgekrulde kleedjes met rafels waarover je makkelijk kunt struikelen. Een airco die niet werkt maar wel lekt en dineren kan niet op het terras omdat “Madam de eigenaresse” dat niet goed vindt. Reacties hierop zijn voornamelijk gericht op de fout vooral bij anderen neerleggen (Booking) en niet probleemoplossend. “Voldoende” omdat het ontbijt goed was en het zwembad heerlijk en medewerkster Rebecca was het zonnetje in huis. Met gierende banden vertrokken om nooit meer terug te keren.

Personale disponibile ed educato Ottima la pulizia dei locali e la cura della piscina Professionale e molto preparata la personal trainer Alice con un servizio palestra che sarebbe da valorizzare Da migliorare la cucina per essere un 4 stelle

El hotel está ubicado en el mejor lugar de Toscolano. Disfrutamos de una estancia de 12 días en un ambiente muy acogedor y cómodo. La habitación 301 es amplia, muy confortable y ofrece vistas maravillosas. La atención fue magnífica, especialmente gracias a Elisabet. Es un lugar seguro, cómodo y elegante, con todas las comodidades posibles. Muchas gracias, sin duda, volveremos

Hotel spacciato per 4 stelle. Le camere sono vecchie e obsolete con mobili molto vecchi e rotti ,il condizionatore perde ,nella stanza c'è un letto a castello con ruggine che risale ai tempi dei tempi , tale letto (non penso a norma) è posto proprio all' ingresso del bagno della doccia ha notevole difficoltà a scaricare l'acqua. Nei corridoi gradini non segnalati e tappeti arrotolati (rischio di cadere) Passiamo al mangiare , tutti veramente molto Easy non vale assolutamente le stelle poca scelta e sei costretto a compilare il foglio per il pasto del giorno dopo non accettabile La piscina chiude alle 19 poi tutti fuori La colazione veramente inesistente poca scelta ,quando finisce qualcosa puoi aspettare anche 29/30 minuti caffè,cappuccino sono della macchinetta , vergognoso il succo d'arancia e di pompelmo sono allungati con litri d'acqua. E per concludere il wifi non funziona da nessuna parte Il voto massimo che si può dare e 2 stelle Peccato perché potrebbe essere molto meglio Pc