Hotel les Capitouls Toulouse Centre - Handwritten Collection

Nice room but the space is bit small

Dommage que l hôtel soit bruyant ( bruit de rue !) et que la literie soit deux lit rapprochée !! Pour faire un lit double! 😡

Unfriendly. Expressed concerns this morning. Woman at front desk heard one comment but second comment she looked away and ignored me. Wasn't upset but saw all I needed. Hotel staff annoyed by requests. Stayed THREE times this month so I can really comment. Nothing luxury here. Ibis treats me better. Often now with Accor, status gives me and wife a drink each. This hotel insisted last night only one for me. Even pushing, every other Accor 2 drinks, firm no. Shower drain was plugged and ran everywhere. Shampoo empty. Frustrating. Should I dress and shower a second time? First stay was a steet level room literally on the street, people walking by like they were in my room. Luckily, there were bars on the window, hardly luxury. Breakfast expensive but limited for hotel of this level. Main thing is except for one man one morning, thanks for being welcoming, the front desk staff are unwelcoming, not friendly, and annoyed with any concern. I'll continue to do 2-3 stays in Toulouse per month, but never again here. AVOID. Nothing luxury here, and worse, unfriendly people except one.

Disappointed with this hotel, billed as a 4 star establishment but came nowhere near. Room was cold with just one small heater on the wall. No heating or shelf to put stuff in the bathroom. Amenities provided were good quality but one bottle was empty and hadn't been replaced. Breakfast was just the usual fare but they offered freshly cooked eggs which was nice. Bar is also the reception which felt weird with people checking in while you were having a drink.

This hotel was superbly located for my one night stay in the city and provided a luxury stay at reasonable value. The entrance is beautiful and the lobby doubles up as the bar as well as reception. The greeting was friendly and checking in seamless and quick. All of the communal area are decorated in a unique modern taste giving a great cosy atmosphere. My room was on the third floor and although there are lifts there were a couple of steps along the corridors on the way to the room. It was a good size with plenty of storage everywhere. The art on the walls was great and kept up the cosy vibe. The folded gowns left on the bed were a nice touch and the small table was comfortable enough. Drink facilities were provided with both a kettle and coffee machine, with a large choice of pods. There was also a large bottle of complimentary water in the mini bar which was great. The bathroom was very small but perfectly clean and modern. Plenty of decent towels and nice toiletries were provided and despite the tight squeeze the bathroom space was a pleasure to use. The view over the adjacent building wasn’t anything memorable but sleep quality was great and there was no noise at all from other rooms or outside. Plenty of electric sockets were at both sides of the bed and the mix of lighting was pleasant. I could easily have stayed for a number of nights without getting uncomfortable. Due to my early check out I unfortunately wasn’t able to sample the food at breakfast but the dining area looked decent. I’d definitely recommend this hotel and on any future visits to the city will be staying again.

We had a lovely stay! We travelled as a couple. The hotel is at a great location between the train station and the centre of Toulouse. The Capitol is within 10 min walking distance. 15 to 20 min to the river. Fantastic bed and a choice of 2 types of pillows. Modern interiors. Very clean. The room was very light and airy facing the front of the hotel. The only downside of the room we stayed was the small bathroom. The space between the toilet and the wall was tight. Plenty of complimentary toiletries, tiwels and bathrobes. Very good European breakfast (small selection of bread, cheese, ham, fresh fruit, croissant, cake etc). Orders of cooked eggs taken and served during breakfast. Staff is professional, cheerful and pleasant. Pape and all staff are amazing! We asked them if they could serve our breakfast in the room for my husband's birthday. They came with a tray full of what we pre-ordered the night before. They served my husband a chocolate cupcake with a candle on it. They even sang happy birthday to him. We would definitely go back!