Hotel les Capitouls Toulouse Centre - Handwritten Collection

Good location, great and clean, unique english style design, modern, relaxed ambience and friendly staff, but when take lift to level, still need climb up some staircase before access to room

市中心非常方便的酒店

Unfriendly. Expressed concerns this morning. Woman at front desk heard one comment but second comment she looked away and ignored me. Wasn't upset but saw all I needed. Hotel staff annoyed by requests. Stayed THREE times this month so I can really comment. Nothing luxury here. Ibis treats me better. Often now with Accor, status gives me and wife a drink each. This hotel insisted last night only one for me. Even pushing, every other Accor 2 drinks, firm no. Shower drain was plugged and ran everywhere. Shampoo empty. Frustrating. Should I dress and shower a second time? First stay was a steet level room literally on the street, people walking by like they were in my room. Luckily, there were bars on the window, hardly luxury. Breakfast expensive but limited for hotel of this level. Main thing is except for one man one morning, thanks for being welcoming, the front desk staff are unwelcoming, not friendly, and annoyed with any concern. I'll continue to do 2-3 stays in Toulouse per month, but never again here. AVOID. Nothing luxury here, and worse, unfriendly people except one.