Hôtel d'Orsay

Warm, welcoming & helpful at reception despite being 15 minutes before standard booking-in time. I requested a garden room (as opposed to street facing), which wasn't quite ready but they suggested I could leave my luggage whilst they hoovered & changed a light fitting. The room was small, but adequate for my 2 night stay, the double bed firm but comfortable. The 'buts': in this tech-heavy world more than 2 plug sockets (one of which has a lamp in) on the opposite side of the room to the bed would have been useful, as would a voile/blind at the window - either curtains opened (to full view) or closed whilst changing is not ideal. The bathroom :( I pointed out the problem above the bath to the workman changing the light fitting - he said they were aware of it - there had been a leak in the roof due to rain. That the stained towel etc were still there some 5 hours later (I'm not convinced my room had been hoovered either) is not really acceptable... General impression: the rooms do not live up to the standard of the Reception, the decor is tatty & dated. The d'Orsay needs to up its game & refurbish the rooms - 505 should not be re-used until the problem above & in the bathroom has been rectified at the very least.

This is a lovely little hotel which I try to use every time I visit Toulouse and it’s right opposite the Matabiau rail and bus stations. The staff are really helpful. The rooms are small but are spotless, comfortable and quiet. The lift might be a challenge with lots of luggage though!! Highly recommended.

Wir haben zwei mal für eine Übernachtung bezahlen müssen, da es keine Quittung ausgehändigt wurde. Das Personal ist unfreundlich. Wir sind sehr enttäuscht. Wir wurden nicht darüber informiert, dass das Frühstück im Preis miteingerechnet wurde. Somit haben wir kein Frühstück gehabt obwohl wir es bezahlt haben. Dieses Hotel kann ich bei besten Willen nicht weiterempfehlen.