Hotel d'Alcantara

The hotel is really nice, good location and nice front yard. Breakfast was good but nothing out of this world. The room was good enough though the wifi was a bit week on the top floor. All in all I would have given it a 4/5 if it wasn’t for the reason that the hotel hadn’t reserved the bicycles i expressed and interest in reserving. They also only had two bikes which wasn’t mentioned on their website. Also one of the was broken. We had planned our trip according to being able to bike. Disappointing to say the least. Tournai isn’t the most touristy location so there where no other rental spaces open (vacation times) and the only one we found was also out of bikes. If we knew that the hotel only had two bikes we could plan in advance. What was most disappointing is the hotel’s lack of action in this situation. They offered us that the boss would drive us to an activity we had booked… which was not something we felt comfortable with and had planned. They asked us to run around the city looking for alternatives. No offer of compensation or a gesture either. Being able to turn a negative into at least a neutral or something positive for a guest is so important in hospitality. Sadly the staff didn’t have that ability which knocks my review down to a 3. I gave this feedback in person as well.

Beautiful and spacious rooms with lot of sun light. Walking distance to almost everything. Excellent dining room for breakfast in the morning and drinks only in the evening. Excellent and fresh breakfast with great options for everyone. 24 hour coffee/ tea/ cappuccino/espresso. And filtered water to drink as much as you want 24 hours a day. Elevator on premises. Nothing fancy but safe and efficient elevator. Excellent staff and great hospitality. Cleaning of rooms bathrooms every day with clean sheets and towels. Very comfortable, we enjoyed our stay greatly. Couple of old game machines and great photographs of Hollywood stars on the walls. Love the decor too.

Good hotel and nice stay. Front desk SARAH was great positive vibe of hotel. You ask her anything you get your answer regarding hotel facilities and near by attraction, restaurants etc. Even though coffee at cafe is free at all the time, I would prefer to get it made at my room the time I want it. Electric kettle with coffee or tea would have been a better experience for guests. Breakfast spread served is minimum but its ok. The shopping Centre is 5 minutes away from hotel and everything closes at 6pm except eat outs. Nice hotel to stay in future too.