Fairfield Inn & Suites Towanda Wysox

Complementary breakfast was the best. Everything is clean and fresh. Ina does a great job with the food and always with a smile on her face. Very pleasant person to be around especially first thing in the morning. Rooms are nice, clean and quiet.

Lots of Great and one GLARING BAD!!!!!! First the great....The place was spotless and my room was super clean, even the shower. Comfortable bed and lots of breakfast offerings! Also, convenient and safe. Tina at the from desk was beyond super, with her smile and he courtesy! NOW THE BADDER THAN BAD. Front desk JOSH and manager MARQUIS are disastrous! On the phone Marquis was difficult and less than friendly when I was asking a question. In person he made me feel like a third class citizen. Upon arrival, Josh made checkin difficult and would not engage me or answer my questions. When I was finally allowed to checkin, he wrote down a number on a card and basically threw it at me, without telling me where my room was or how to get there. No courtesy or respect as a customer or a fellow human being. Fairfield Inn should look into the CUSTOMER DISSERVICE practiced at the Towanda Fairfield Inn. Perhaps a bit of customer centric behavior should be reviewed and practiced by Marquis and Josh. And just in case they do not understand what it means to be customer friendly, here it is: What is customer-centricity? Customer-centricity is a business strategy that's based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

The otel and room were very clean. I was very impressed. Front desk staff was very friendly and accommodating. I would recommend staying here and I will definitely stay at another Fairfield Inn and Suites.

Clean, well maintained, comfortable. Very nice staff. Typical Fairfield. Should have had another chair. The body wash, conditioner, and shampoo dispensers were in nearly identically labeled dispensers. The contents were identified in nearly invisible, tiny, low contrast fonts in a color combination that only some weeny-brained, non-traveling, inexperienced, color-blind, non-designer could think was desirable. The brand name was the only thing that was easily read. Apparently the contents didn’t matter. If someone had just awakened and would normally wear glasses, they wouldn’t be able to read the contents. Just another ******* piece of design over function. Graphics are forms of communication. This piece of eye pain doesn’t do that. Those products are exclusive to Marriott, so fortunately they don’t have fight for shelf space and brand identification. Otherwise, their sales probably would not keep them on the shelves for long. So, why not just keep it user friendly since the label really has little, if any, function other than identifying the contents. So just tell the user what is inside and de-emphasize the brand I.D. Anyone wanting more of the product could pursue the brand as they choose. And as an exclusive Marriott product, with probably near negligible retail sales compared. I would doubt that product line generates much, if any, meaningful profit. At least the shower had decent water pressure.

Our stay at the Fairfield Inn and Suites in Towanda was delightful. The hotel was clean and comfortable. The breakfast was good. All of the staff were very friendly and helpful. Rebecca at the front desk went out of her way to assist us. We will certainly stay there again if we have the opportunity.

After a long day, I very much appreciated a warm, personal welcome from Cassie, who also made sure the right credit card was on file for future stays. Nicole had the extras I requested in my clean comfortable room.