Madison Plaza Townsville

Tried to phone ******* to cancel until the following Week due to ill health. Phoned on Monday 14th to fit within the parameters of cancellation policy. Madison gave me reservation of **********. I tried Numerous times and was directed to ph no +86 21 60420924 booking. com (Shanghai) no knowledge of my booking. Told to phone trip advisor ph no +85 23 0083268 (hong kong) no knowledge of my reservation.Phoned Madison plaza Townsville to tell them that I had spent 1 and a half hours on the phone chasing a phantom company and to cancel my reservation. They informed me that I had to still pay regardless due to company regulations. ******* you are a no good company. I’m deleting you and the others from my apps. Will book direct with hotels in future. Trivago , what a laugh. Get your **** together. You can pay me the $434.00 that it has cost me. Have been staying with the Madison for over 30 years not regularly but always used them. Not any more. Facebook with this to inform others of my experience with Trivago, and others. Have a good day. Regards *** ********. 0447 982288 (Australia)

We stayed for one night. Room was clean, shower was good, bed was alright. You get what you pay for

The hotel is conveniently located. The facilities are not really bad.

The room was great the service was good I would recommend to other friends to have a stay at Madison Plaza

We stayed in the same room on 2 occasions, a couple of days apart, so we have no knowledge of other rooms. This family suite was very dated and the chairs were very worn. The beds were comfortable enough and there was plenty of space. The location for the ferry to Magnetic Island was close and the city bus hub was very close. The staff on the desk were lovely but didn’t seem to know much about buses or airport transfers, which was a shame. Overall, it was a comfy enough place to stay while we waited to access the ferry and airport, but nothing more than that.

The room was considerably clean, 2 of total 4 lights were not working, room was dark and dimmed. Lisa did what she could do, replacing a floor lamp for us, which is appreciated. Night was a nightmare, drunk guests were trying to tap their card to get in our room every hour or two. People or talking and screaming LOUD at from 1-5am, you could clearly hear people walking by,I understand that's not the hotel's fault, but I'm sure there's a better alternative in town at this price range.