Gästanvändare
17 oktober 2022
Our 3 nights here could not have got off to a worse start. We were shown to a dark, remote room that was very old, had a bed up a spiral staircase and had tatty curtains hanging off their rails. I could not believe this was what we had booked/prepaid. The room we had booked had “nearby parking, some with Mosel view”. We were told this awful room was at that price level. This was rubbish. No one would have faced a spiral staircase in the night and having to drag their bags so far. Very poor 1* review deserved. I would have left the next night. My wife then agreed we move to a very fine room costing quite a lot more. It was lovely. But there was no apology, and frankly, if I’d negotiated I would have insisted they compensate us by giving it at the contract price for the bordello style room. After that everything went well. Breakfast was good. The dinners pretty good. Wi-Fi was good. But the dreadful start was appalling. There is no way that bordello room could be sold for anything but a big discount. Form your own view as to whether you can trust this hotel.
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