Holiday Inn Trophy Club

I stayed here with my boyfriend who drove 5 hours from San Antonio to visit me for our 2 month anniversary and his mom booked this hotel for us. Once we got to the hotel we tried checking in but the front desk woman Susana made it extremely difficult for us. Last time we stayed here we only paid the $50 deposit and got charged for our stay when we checked out. This time Susana wanted to charge for our stay up front and have us pay the $50 deposit. When my boyfriend gave her his card it kept saying it was declined so he called his bank and nothing was wrong with his card. When we went back up to talk to Susana she told us to book on ******* so that’s what my boyfriend did. When we went back up to her she told us we shouldn’t have booked it with them and kept changing the information she was telling us. She even told us that she wanted his mom to send a picture of her card information and ID which she obviously wasn’t going to do because it was sketchy and we didn’t trust that. Luckily the manager came down and recognized us from the stay we had before and she went above and beyond for us. (shoutout to her) we finally got up to our room and it was the same one we had last time but we called customer service to report Susana and her unprofessional behavior towards both of us. The next day my boyfriend and I were coming back from spending the day together for our two month anniversary and another front desk lady told on us to the manager. She confronted us not knowing the situation that happened (because she wasn’t there when Susana was rude) I explained the whole thing and the next morning we were checking out and the manager apologized to both of us for confronting us without knowing the whole story. I really hope corporate can consider firing Susana for her unprofessional behavior towards us after the trouble she put us through checking in.

This hotel is so quiet. It’s tucked back from the freeway, so there’s no noise. The sheets are amazingly soft and the beds are wonderfully comfortable. I’ve told 3 people that this is the place to stay when visiting. I’ve stayed in a handful of hotels off 114 but this was the best experience. I got a great deal last minute too!

If you want to live and not die and walk away instead with dignity and peace please do not go here,new manager George said he would kill me but before he said he would find me and kick my azz and called me derogatory words and this was when they were calling me back in for work to but instead they lied to me and set me up and instead berated me then started their life threatening moves, and this was when he was chasing me down the parking lot too.. just a disgusting bunch, Angie was no better just looked on amused after I asked her to help me... Sick people. I feel for the small workers there because they are slaves there

The customer service is excellent. Hotel well maintained and spacious. However, the tub/shower floors present a real safety hazard — very slick when wet. Had to lay towels down to prevent slipping. Also, free breakfast is horrible. We were their food 4 days and nothing changed and nothing was fresh. Not the same standard as other HI’s.