Gästanvändare
17 juni 2024
The cabins themselves were fine. They were clean and tidy. However, this place has a terrible process for late check-in. We required a late check-in for a cabin that we had fully paid for months earlier. Per their policy they require prior notification and a $25 dollar fee to arrange a late check-in. Upon notification that we would be checking in late I spoke to a lady and gave them my credit card number (which I repeated 3 x) so that the key could be left for us upon arrival. When we did arrive ( around 1 am) there was no key, and no staff to speak to. After ringing the bell for about 15 mins, someone finally answered via the video doorbell. It was explained that the person who I spoke with earlier wrote my credit card information down wrong and they couldn't charge the $25 late check in fee, so they decided that the best thing to do was to just lock us out, despite having already paid for the cabins in full. They had tried to contact us by phone to inform us but cell reception is spotty in this area and we didn't get the call, they also didn't try to email as a backup even though they had been emailing me throughout the week about the upcoming stay. To their credit the lady arrived on site within 15 mins to give us the key which was appreciated, but this is still fairly ridiculous to put your customers through, again, and I cannot stress this enough...we had already fully paid. We very nearly drove away looking for a new place to stay. Not at all impressed with this place.
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