Appart'Hôtel Sainte Trinité

the key didn't lock the room. 15 minutes after telling us "if anything just call" the host's phone was off, so he knew of the problem. we had to go for dinner with all out filming and photo equipment unsafe, and had to carry the most expensive instead of relaxing and resting. still no reply to calls and messages when we left in the morning.

The hotel manager didn't care. All he wanted was money. The apartment we booked was for 4 motorcycle friends on a tour. We booked the apartment because it had 4 beds. The instructions by ******* said contact the property 24 hours before arrival. Someone would then meet you at the property. We did this telling them we were arriving on motorcycles. We had no reply from the property manager. This was repeated 12 hours before arrival. Again no reply. We arrived at the apartment and phoned them. They told us we had to go to another location (St George Hotel) to get the keys. We left the bikes at the apartment and walked. When we arrived at the hotel we were told there was no parking and only two places at the hotel. We managed to find one at the apartment and fitted the other three into a small space at the hotel. We were given the keys to the apartment after a tangle over payment. We had paid in advance but they were asking for payment. That was sorted. We were given a key. Now at the apartment, the key didn't fit any of the doors. By luck we opened a garage door and found the apartment. Access was via a narrow and unsafe staircase. On entry it was dark and uninviting. There was no bedding for the sofa bed. The hotel manager was contacted and wanted more money for bedding. I ended up sleeping in my clothes with no bedding. There are so many other things to list, unsafe electrics, broken smoke detector. To much to list. Extremely poor. Why do ******* promote this property?

The property is very quaint and in the pedestrianised part of the old town, which is lovely and handy for an evening stroll. Our apartment was on the top floor, which was a little bit of a challenge with a baby and pram/luggage (no lift, so beware when booking). The apartment was clean but a bit "unfinished" looking with some raw edges to the kitchenette counters and a very exposed water tank in the bathroom. The shower and cubicle weren't very practical for anyone taller than 5ft5 and led to a LOT of water ending up on the floor. In addition, the towels smelled a bit off, so I am unsure of the washing process. Overall, it was a nice place, but there is a bit of a snagging list of things that need "finishing" for it to be in tip top condition.

Très jolie es confortable lit super es très grand il a seulement un petit truc là clim fait beaucoup bruit a par sa le reste était très super je recommande

Le gérant a été très désagréable. J'ai tenté à plusieurs reprises d'avoir un contact humain. Pas d'échange correct. Un téléphone portable qui répond uniquement par SMS. Furieux qu'on ait pris votre centrale de réservation plutôt que de réserver directement notre " chambre " auprès de lui. Pas d'accueil. Juste une buanderie qui fonctionne non stop. D'un côté une porte d'entrée que les clients doivent veiller à bien fermer et de l'autre une porte de garage souvent grande ouverte sur la rue permettant à n'importe qui d'entrer dans l'établissement n'importe quand. Hall d'entrée froid et impersonnel. Un étroit escalier pas facile à gravir avec des valises et des marches en bois fragiles... Nous avions besoin d'une nuitée supplémentaire mais vu l'accueil désastreux nous avons préféré dormir ailleurs et nous avons trouvé un hôtel meilleur rapport qualité-prix et surtout un accueil humain et chaleureux à la hauteur de la belle ville de Troyes que nous avons beaucoup apprécié

Confort, chaleur et calme en plein coeur de Troyes Un séjour des plus agréables en plein centre ville. Accueil chaleureux, de très belles prestations, une literie incroyable. Moi qui ai des problèmes pour dormir, j'ai eu un sommeil profond et long, j'ai adoré ! L'appartement est décoré avec goût, on s'y sent bien. Je recommande vivement !