tashaaa1
7 juli 2024
We have been to many sandals hotels and found this one a disappointment compared to the other properties we have visited. I will try and summarise it in as short review as possible. This is the first sandals I have rated below a 4/5. Firstly the good points; Large range of food and drinks. Beautiful grounds and plants. Lovely beach area and welcoming sea. Neptune's service was always fantastic. A lot of places to sit on the beach but the main pool seats get taken up quick. Entertainment was varied and interesting. Bad points Service was below average, not all employees but quite a few didn't acknowledge you when you arrived. Long wait times to be served at multiple restaurants, notably, butchs steakhouse where we waited over an hour to get any food, and the Italian restaurant, where we also waited over an hour to get even a starter, and drinks we ordered didn't arrive either at the restaurants, so we had to chase them up. We also had multiple restaurants forget we had ordered desserts so was left sat there and we ended up just walking out. Towels were taken but not replaced in our room on multiple occasions. Vegetarian options have become almost limited to fake 'meat' dishes now, rather than Veggie meals. Didn't get welcome pack in room so had to chase up the spa voucher, and they had run out of t shirts for our whole stay. Was served meat for lunch after asking for vegetarian qasedilla, unfortunately found out too late after taking a bite, as I didn't open up the wrap beforehand. Multiple times my husband asked about going out for snorkelling on the boat but hardly ever got a straight answer and most the time only snorkelled from shore with the aqua team. Woke up early a few times before anything was open and the coffee machines had been taken away from lobby area so only had the room to get coffee in. Was told by reception that we could have a free room to shower in as we had a late flight, however we sat and waited and in the end was told just to use the shower area. We would've just done this anyway rather than being told to wait for a room to become free, seemed like a waste of time. Overall didn't feel as welcoming as other sandals, felt like you were being a pain when asking for drinks at the bar etc. So in conclusion after paying that much money for a hotel and holiday we would've expected a lot better from a sandals hotel, like the many we had been to before. If this was half the price and a different hotel chain then I would've expected this level of service. A bit of a disappointment overall.
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