Silk Path Grand Sapa Resort & Spa

The hotel is a beautiful 5-star property not too far from Sapa town with luxurious interiors, stunning valley views, and excellent breakfast service—even with personal touch from the GM himself. While the overall stay was pleasant, the final day was marred by a poorly handled incident. After being locked out of the room due to a door battery issue, we were later accused of taking a missing toilet roll bag. Forced to unpack our luggage in front of others on the reception lobby floor, the experience was humiliating and upsetting. Although an apology was offered, it came too late. The lack of professionalism and proper procedures overshadowed an otherwise good stay, and we hope the management takes this feedback seriously.

Had a wonderful stay at this hotel with my family of 8. Booked 2 villas and the experience is excellent. Guest service is great, the facilities and rooms are very well maintained, although the gym room could be better equipped with more machines. I have to commend the GM, Mr Steven Tan, as is very detailed and hands on. Saw him cooking at the egg station due to manpower shortage, then he was at the front office receiving guests and sending off guest, even hold up umbrellas for guests disembarking from tour buses during rainy days. Very hands on and very willing to pull up his sleeves and help out. Rarity for a General Manager. One of our villas door lock was having issues and he came to apologize personally and explained the issue with the locks...turns out the wet weather in Sapa wreaks havoc on the digital locks. Restauarnts serves very good Italian and Vietnamese cuisine, which is why we ended up having 2 dinners in the hotels during our 3 nights stay in Sapa. Wonderful experience and we will definitely come back to Silk Path whenever we come back to Sapa. And because of this experience, I will definitely try out the Silk Path hotels in Hanoi in my next business trips. Kudos to Mr Steven Tan and his team.

Wonderful experience especially the customer service. They went above and beyond to make sure we had an amazing stay. The spa is really next level, with pristine facilities and high quality treatments.

The exterior of the hotel is beautiful, and the room with a small balcony is surprisingly cozy and not too cramped. The bathroom features an old-style bathtub. Breakfast is decent. The spa treatment was amazing and staffs were friendly, though a bit pricey. The hotel is located slightly away from downtown, but they offer a convenient shuttle service in the morning and evening.

Perfect stay! The staff was so helpful and had even organised a cosy get-together for New Year’s Eve celebrations. They had even prepared a mini fireworks display for us. Thank you!

Staff team is extremely friendly and helpful!