Silk Path Grand Sapa Resort & Spa

Perfect stay! The staff was so helpful and had even organised a cosy get-together for New Year’s Eve celebrations. They had even prepared a mini fireworks display for us. Thank you!

We are such a wonderful stay in this beautiful and clean resort with full of flowers everywhere. The staff is very friendly and helpful. They provide free buggy to browse around Sapa town. We will come back again and recommend to friends too.

Beautiful hotel - service leaves room for improvement We arrived early and let the hotel know about 10 days prior that we will be arriving at 4am. I called the front desk who asked me to walk about 50m but wasn’t clear about the direction. After 30 mins he sent a buggy to pick us up. A common theme is that some staff don’t communicate if they don’t know something or are unable to help. They just nod and it’s really difficult to discern whether they’re going to do anything or not. Just let me know you don’t know or can’t help - even in Vietnamese! At least I can translate it myself. After 3 hours of waiting in the freezing lobby, Lala explained the process and gave us clarity on next steps. She was kind enough to upgrade as it was my birthday and it was slow season, which I appreciated. Lala is a gem - she came by and everything was really smooth after that. She was cheerful and clear in her communication. She gave useful recommendations and she was clear in what she could and could not do. She was really great and we appreciated her help greatly. Overall a good, clean hotel - a bit far from the town but that’s a good thing. Facilities are good and plenty - you probably don’t even need to go to the town area. Most of the staff except for a handful are quite difficult to interact with due to their refusal to give bad news or say they don’t know something.

No control of AC or Heater in the Rooms..They switch the ACs off saying it is cold outside but the room gets stuffy during the night.. Reception says open the balcony door and sleep on a cold night of 2° .. very strict 2 bottles of water a day is followed.. otherwise good

This is a beautiful Hotel every thing about it is lovely, I will never need to look for another hotel in Sapa, it was faultless.

Excellent hotel, great services. Relatively huge hotel with mountain and city view. Spacious room and free ride to town.