Pistachio Hotel Sapa

Exceptional service! The team even made an effort to celebrate my birthday😊 The view from and around the hotel is amazing regardless of weather. Will be coming back again🔥

Perfect place to stay in Sapa given its accessibility. Staff are hospitable. They also offered me a free upgrade to Canyon-view though I only booked for a mountain-view. Checkout their infinity pool albeit it's small.

Awesome hotel! Very nice! Nice facilities! Able to shower when arrive in the early morning from Hanoi! Great view! Free upgrade! Decent breakfast!

View around the hotel was good. My room I booked face mountain. But location a lit out. So if you want to go to sun place got to walk out from hotell level 1 behind the building. About 10min walk. Weather cold when we are there. Breakfast was good. On top the swimming pool can take nice photo.

Overall hotel was wonderful, i arrived at 6:00am in the morning by the way there are no room available at that time Front desk was provided us a shower room and resting area at Front desk with very nice hospitality. At 10:00 am after energy charge we went to Fancipan and came back around 16:00 the was ready when i checked in to the room the view was stunning us(room type: mountain view) overall was perfect. BTW, we don’t want to go out then we choose the hotel restaurant for the our dinner we order food for six people as i know about the service sequences staff repeat our order to make sure that it correct; for sure we listen it carefully due to difficult of inter-language - all the food repeat correctly. Unfortunately, one of our dish was mistake from Carbonara to bolognese sauce which we know all of us don’t pork then we call staff they came with attitude that it’s our mistake but she take it for change. Suddenly i heard the sound of fighting of waiter and kitchen that one of word i heard very clearly is “i already repeat it” fifteen mins later carbonara was served and we got educate by staff that we should informed her What we don’t eat. Poor us? After five mins she came back and say Sorry to us(First of apologies) 🥺 so we would fine if she apologize and do not make that behavior. I understand some if order was mistake you need to talked with chef but for both of service and kitchen was very disappointed for us.

Highly recommended this hotel. All staff are approachable they are always willing to help and thank you for upgrading our room from deluxe to executive room 🫰🏻