Lotus Aroma Sapa Hotel

This HOTEL staffs UNHONEST!!!! The room that i order is senior deluxe city view, but when i arrived that, the room no city view, no lamps on the bed top, too dark. No living room like the photos, i asked three times to their staff, but he saids already full booked. And i moved another hotel, and got scam hotel room and got scam of the taxi that their staff called, just from his hotel to boutique hotel normally 27-30, but asked me paid 100.000 dòng vietnam. THIS HOTEL really gave me scam room!!! I disappointed with his manager too, reject my refund, and without figure out my bad experience!!!! I suggest u all do not stay here!!!! Even i ask trip.con to complain, trip.com website, the photos of the room is very bright but the real room that i saw last night can not sleep, NO LAMP on the bed top, too dari, i’m a woman, they let me waited one hour more, and no solve my problem, reject my refund. really DISHONEST!!! And scam room hotel!!!

値段の割には、豪華な客室で、朝食も美味しい。 銀行や市場も近くて便利。 スタッフもとてもフレンドリーで親切。 特に男性のスタッフで、親切丁寧に対応してくれた。 スパのフロアに宿泊したが内装がおしゃれ。また泊まりたい。

사파 최고의 호텔이라고 자부할수있습니다. 저는 다음 사파에 놀러와도 숙소는 여기로 잡을 것 같네요 !! ㅎㅎ 진짜 최고에요 조식도 진짜 맛있어요 ㅎㅎ

Egg coffee is not on the menu, LAM bartender still prioritized and made it for me, it's amazing! he is very friendly and professional.it was amazing experience friendly staff and never forget this place,hope to come back again and enjoyed the coffee

Du Ngoc Tran- Fom was amazing with me. He was so nice and take care of me by helping me a lot to get everything in place for the rest of my trip. He was also a great person with good energy and with who it's nice to discuss and exchange. Thank you so much

I’m afraid I can’t understand how this hotel has 5 star reviews. The actual bedrooms were very nice but that’s where the good parts end. The location is terrible, it’s above the bus station and right opposite the local market. The market starts at quarter to five in the morning and is very noisy, plus of course the smell emanating from the rotting animals doesn’t help when your room windows are down wind! The bathroom was very dated, and had this bizarre shower enclosure around the bath that actually diverts the shower flow around the sides of the bath onto the floor of the room, which quite obviously gets soaked. After our 2 showers we were literally paddling across the floor! I just don’t get it. The staff were completely disinterested in being there, it seemed like we were an inconvenience ruining an otherwise quiet day for them. Indeed at breakfast the first day we were the only 2 guests there and the selection of items was minimal to say the least. Vietnam is famous for wonderful coffee but I’m not sure where they get theirs it’s disgusting. Quite possibly the worst hotel breakfasts we have experienced anywhere around the world. We will be returning to Sapa again but will definitely be staying somewhere else.