The Enchanted Ha Long Hotel

is basically an artificial city that has been built, sort of like Disneyland with planned out streets, but I will also say with a facade. A lot of the buildings are not even finished, missing windows and doors and are just the structure. Other storefronts, when I was there, were locked up. Part of the explanation, it was off-season, but still, I saw storefronts and hotels that were fully equipped and they were locked. Staying at this hotel, the rooms were very nice with very new furnishings but the bed was, bluntly, quite hard. There was only one staff member but the stay was quiet and very pleasant. I will complement the hotel booking staff, they were very helpful and fixed a problem. Unfortunately, no restaurants were open and we had to take a taxi to a nearby restaurant with the weather cold and not pleasant, I ended up not staying my booked time and left to go back to Hanoi and the much more vibrant city with restaurants and people

very good

We recently had the pleasure of staying at Enchanted Hotel on 3-4 Feb 2024, and we must say, it exceeded all our expectations. We were greeted by a warm and friendly staff, One of the highlights of our stay was the impeccable service. The staff went above and beyond to ensure our comfort and satisfaction.

Отель был супер. Новый и чистый. Из постояльцев никого не видели. Возможно был не сезон и никто не жил. Дали хороший номер на верхнем этаже, но там не работал кондиционер. Поменяли номер на другой. Отзывчивый персонал. Вид супер.

Hotel prácticamente nuevo, con habitaciones modernas y limpias. El hombre que nos atendió muy amable, le pedí si tenía una manguera para pasarle un agua a la moto ya que del viaje estaba sucia, y  todo lo posible para satisfacer mi petición. A tener en cuenta que las camas son un poco duras, pero ya lo hemos encontrado en varios hoteles del país

Chất lượng tốt, dịch vụ tốt, hài lòng , nếu có điều kiện sẽ quay lại