DoubleTree by Hilton Tucson- Reid Park

房間衞生，服務態度好，早餐也很贊，環境優美

When we arrived we were greeted by huge roaches that looked that had been dead for a while. Our restroom for a party of 4 had 2 towels and midway through a shower we discovered there was no conditioner in our bottle. When my husband went to ask for 2 towels they said the only person with a key had left for the day so we couldn’t get any until the morning. The jacuzzi was not available all day and when I asked if they would open it anytime soon the elderly gentleman rudely said no with no further explanation. My son went to use the gym restroom and scraped his foot pretty badly on a machine. I was trying to ice and bandage it Asap. It was about 11:30 when my husband called the front office to get a 30 minute late check out he was told yes and 5 seconds later told no. The lady at the front office said she should have asked her manager Alee first before telling us yes. I would not recommend this hotel. Beside the breakfast staff and the one lady at the front desk all other staff is rude. Hotel is run-down.

I liked the fruit infused water in the lobby. The blow dryer in my room was defective. I also had poor water pressure for any temperature other than hot in the shower.

Really enjoyed that we were able to park right in front of room which made it easy to add an unpack our bags.

The floors in the bathroom were dirty. The room had very poor lighting. The staff not friendly.

Issue I had was that hotel did not have my reservation when I arrived. I waited over 30min at the reception for resolution.