Omni Tucson National Resort

The Omni has a fantastic spa and the staff is excellent. They enable you to feel spectacular and very special. No question went unanswered and they were very caring to ensure that each guest was very relaxed. Spend the day enjoying a sauna, steam room, facial, massage, manicure or pedicure- then you can swim in a beautiful pool or lounge alongside the water in the shade.

Just got back from a four-night stay here, and I have to say, I had a really great time. New life has been breathed into this resort, and it shows. I had last stayed several years ago in the cluster of rooms by the pool, and the rooms had not seen a renovation in awhile, lobby and convention space had not seen a renovation perhaps since the early 90s, and the badly-neglected casitas had been shuttered. I stayed in a newly-renovated and reopened Hacienda suite in the casita village section. First I want to talk about the service. This resort has the most cordial and attentive staff I've ever seen in a Tucson-area resort, and I've been to most of them. When you pull up to the porte cochere to check-in, a bellman opens the car door, greets you by name, opens the lobby door for you, and escorts you to the lobby to check in. All the other places just stare at you when you arrive, and have uptight, snooty and flippant guest services personnel. Another shout-out goes to housekeeping as well. Here, if I left the DND sign off the door, someone would show up and ask if I wanted service. If I did not, they would at least offer more towels, toiletries, and/or bottled water. Everywhere else, I'd have to go out of my way to request service. They also have turndown service here, which I used and appreciated. All it was missing was the chocolate on the bed. Public areas have been tastefully redone, and makes a great first impression. The country music, has to go, though--its inappropriate for a hotel of this caliber in Arizona. My hacienda suite (#502) was amazing. Prior to check-in, I received a text asking if I had any requests. I requested a hacienda suite with a scenic view of the golf course, and they delivered. I loved the remote-controlled fireplace, and large sofa in the living room, as well as the dining area. TVs now have pay-per-view movies and Chromecast for casting content from devices, which was nice. Bedroom was a nice retreat and had another TV, firm, yet comfortable bed, and like all the other rooms, a nice-sized walk-in closet. Bathroom had a huge shower and enclosed water closet. Counter was nicely stocked with designer bath products, along with cotton balls and swabs. Only gripes/room for improvement with the room was that it/they could benefit from a sitting area in the bedroom, and more color and decoration via maybe more art. Also, the doors were quite old, worn, and were hard to close properly, had mismatched door hardware, and bedroom and bathroom doors had no locks on them. The (terrible) low flow toilet had a very weak flush and the handle had to be held down. So many dining options have been added, and all were really awesome. The standouts were the lamb lollies and Tucson for two in The Peak, and the quesabirria in Legends. Sadly, it appears this resort still does not have room service which was shocking. Overall, I had a really nice experience at this resort, and I thought it represented a great value. I will continue to ret

Stayed for one evening while on our drive back to Texas. My family and I stayed in a casita room and enjoyed the privacy. Room service was a bit pricey for the quality of food but that was expected. Everyone was very nice from the moment we walked in! We were pretty disappointed that we couldn’t stay longer to relax and enjoy the amenities.

We stayed 2 nites in Unit 410. The hotel is a very mixed bag of many little things and a few moderate items. I design 4 and 5 star hotels for major international brands, so when a hotel has even little issues, I notice. So first the good: 1. The Casitas are nicely redone and VERY roomy - almost too much wasted space. Decorated sparingly but nice design. The furnishings are contemporary and very comfortable, especially the bed and sofa. 2. It's obviously great for those into golf - the course is well maintained. 3. The area is not close to central Tucson and it's a 20-30 minute drive to almost anywhere, but it's a very nice area and the site feels comfortable and private. 4. The outdoor patio is nice and the lounge chairs comfortable. 5. The Spa facility was very nice. 6. the lobby lounge and bar is pleasant and comfortable and the staff friendly. Now the not so good. Admittedly some wouldn't even notice or care about these - but if you're touting a 4 star property and charging $260+ a night for the casitas (which is reasonable), these should be addressed. There are some clear issues and a number of head-scratchers: 1. When you arrive at the Hotel, there is not greeter or bellboy. You'll wait for a LONG time if you expect to be greeted and informed. I guess you're expected to carry your own bags to your room if you have the regular room but theres no sign that tells you that. For the casitas, theres no one there to tell you NOT to unload and that you'll be driving to the unit. Fine if you've been there before but not great if you unload expecting a bellboy, and then find out you have to RELOAD everything and drive to your room. 2. Signage directions to walk from the casitas to the main building Is non-existent, and the walkways is the same dimensions as a golf cart path. So is it a walk as well or only for golf? If you see other people walking on it, it becomes clear but it took us a day to get it. 3. Housekeeping is generally good, but there are a lot of little things. a. The shower head with the rubber nozzle nibs hadn't been touched in months, so half the nozzles were clogged and not working. many of the other nozzles were spraying out to the sides and were useless. I did a quick thumb rub of the nozzles and got them all working, but that should be checked every couple of weeks and maintained; b. there is a trash can in the bathroom/shower, but not in the sink/makeup counter area which makes for unneeded trips to the restroom; c. The toilet had a leak that caused the reservoir to refill every 3-4 minutes. A tremendous waste of water. 4. There is no facility folder or book that has all the amenities listed, restaurant descriptions and hours, and whether there is room service (we didnt see any indication there was, which seems odd for a 4 star property). You could call the front desk and ask, but it's just another step. 5, Theres a very nice tall dining table with stools, a kitchen sink, Keurig coffee maker, and

The Omni in Tucson is hands down the best ! I am here every 3 weeks , this is the only place to stay. All staff is very helpfull , and willing to go out of their way for you. The value is excellent for this spot. I would nt even think of staying at a different hotel

Rooms should be refreshed w/same fragrance as in the main lobby. There was a lingering odor of mildew in the sleeping room. I purchased a deodorizer to eleviate the smell. Also, the pool area was not at its usual standard. There cans, cups left from previous evening around tables, hot tub and towels were unavailable until after 10a.m. Had to call engineering to assist w/poolside umbrellas.

Very luxury space, clean, amenities abound, friendly/ helpful staff. Great food! Great golf/staff! Great courses!

This was my second visit to this resort for an annual business meeting. The location is good. The meeting space is nice and the banquet food is superior to most - in contrast to many meals, the ones at the Omni were delicious. The guacamole served with breakfast was fabulous. Loved the heated pool and hot tub and it was never crowded. The guest rooms are huge - which I really appreciated while working there with my spouse for a week. I’m not a golfer but by husband and colleagues liked the course very much. The only things I didn’t like was this property is an Omni vs one the larger chains where I could accumulate night credits - but that’s a personal thing. Those with mobility issues will want to ensure an accessible room as most rooms have stairs to enter. Lovely spot with an amazing Mountain View.

My stay with Omni in August 2024 was phenomenal! The door being held open, the front desk staff being competent and polite. The food being fantastic. My whole overall experience was just exceptional. 10/10 would highly recommend.