SureStay Plus Hotel by Best Western Tulsa East

Outstanding boom boom room….nice and quiet….. good continental breakfast

Very quiet hotel.

Let’s start with the “free airport shuttle”. We landed in Tulsa and called for the shuttle and were informed that there was no shuttle unless you notified them in advance! So we had to pay an Uber. We requested an airport shuttle for the next morning and were told they would check with their manager and call us in our room. At 10:00 pm we called them. They said they would call us back. When they finally called back they told us there would be a shuttle the next day, so we requested one at 6:30 am and one at 10:00 am because my cousin and I were each heading home to different states. When my cousin checked at the front desk the next morning they frantically started calling around. Finally at 7:00 am, they ordered an Uber for her. When I went to the front desk at 9:45 am I was informed that they only allowed one shuttle ride per day per room. So I called an Uber! If you can’t avoid staying here and need a ride to the airport, just bypass the crazy front desk and call an Uber! Now for the breakfast: I went at 8:50 am expecting to take my breakfast to my room to eat it because breakfast ended at 9:00 am. Wrong! The breakfast was already out away except for three greasy pieces of sausage orange juice and oatmeal packets. I took what they had and had to choke down my breakfast in my room!

Not a place to stay. Didn’t feel safe in this neighborhood. Lot of road noise. The place needs to have some renovations. Even though we booked and paid through another website the hotel made us pay another $5.00. When I asked what the charge was for I was told it was a cleaning fee.

We stayed in a room with 2 Queen beds. One bed was so close to the opposite wall, we had difficulty accessing the bathroom. Prior to check out, I was questioned several times if I registered and paid the pet fee, upon check in. I did not appreciate the insinuation that I did not. I asked for a printed receipt, and there was hesitation in giving the receipt. I’m not sure why. The paid pet fee was specified on the receipt. The room was clean and the check in process was good.

None of the jet tubs work if that's why your getting a king size. You will be recommended not to use the jets because they leak but still charged the full price. I had to pay my pet deposit in cash even though I paid for the room with a card. Shady