Spark by Hilton Catoosa Tulsa

Stayed here 3/5/23 - I booked two nights, however, when I found out they didn't offer any breakfast, coffee or coffee makers, even though they advertised these amenities, combined with the awful smell in the 1st floor lobby and the construction that started on the floor above me at 8am, I checked out a day early. Didn't recieve a refund for the second night and front desk was absolutely no help and extremely unprofessional. Shower faucet was leaking and spilling onto bathroom floor. Remote didn't work, carpet was disgusting. After I complained, they shut the hotel down but still didn't offer me any type of refund. After speaking with choice hotels customer service a few times, one representative offered me a free night, which wasn't the $350 I spent on hotels that weekend, but it was something. I never received the free night, and customer service claimed that a supervisor would be calling me within 7 business days. That was on 3/29. I would not recommend this hotel or hotel chain to anyone.

First reservation - named spelled HUE not Sue and dates were wrong. Second call to hotel - dates and name corrected - confirmation email received Third episode - tried to cancel reservation - no one could find the reservation but you could find it all day long on their website and print it. Horrible customer services: 1 lady left and didnt come back to the phone - second lady hung up on me - third lady informed me I was not talking to the hotel and referred me to the customer service which ended up being reservations. Finally reached customer services and lady put me on hold - next thing I knew I was talking to reservations again. Last lady tried to help but after 3 hours on the phone trying to make sure my credit card was not charged for not cancelling in time I was LIVID. NEVER NEVER NEVER NEVER will I deal wit this hotel chain again. Imaging me traveling 1200 miles and not have a hotel reservation when I get there. NEVER NEVER NEVER use this hotel!!!!!!!