Xela Tulum - Member of Design Hotels

I have so much to say but not a lot of time. Will try to get the main points written here for you all. First of all, book this hotel and don't even consider another. Its incredible for so many reasons. I have stayed at many great hotels (Aman resorts, Four Seasons, Rosewood, etc) and in some weird ways this was one of my favorites ever. Its small, so its more like staying in someones house, and the rooms are not over the top luxury, but they are perfect. The hotel decor and feel is just wonderful and the most you will ask for at any beach hotel anywhere. There are 6-8 little cabanas on the beach which are all great and do not fill up so there is no waking up early to have to get a spot. And yes, this hotel is on the beach. I was confused about that when I booked it, but its beachfront and many of the rooms are almost right on the beach. But don't worry, if you get a room in the garden side its equally as great and charming. The staff is wonderful, and you will end up saying goodbye (and hugging) to all of them before you leave. Since its a small venue you get to know everyone and they get to know you. They have a whats app so everything during the stay is to you within minutes after you message them. At first I was not sure about that, but wow, no more waiting around for waiter to show up to order, or to call a front desk that does not answer. Its incredible. There is a mart right near by that has great prices on snacks, alcohol, and drinks which is also nice for those of you wanting to pick up a little something. But the food at the hotel is amazing, so not to worry if you do not have anything with you. The hotel was actually the best food of anywhere we ate in Tulum Beach. I checked out all the other top rated resorts in the area and at the end of the day, I do not think anyone of them beats Xela. They may be as nice, but not better. The reason everyone says this is in a great location is because its close enough to walk to the busy part of Tulum beach, but far enough away that you do not get the late night noise. It is also near many of the other top resorts so you can walk to those with ease. For those of you new to Tulum a few notes, Tulum Beach and Tulum are not that close to eachother, and from Xela to downtown Tulum is 20-30 minutes. We just stayed in Tulum beach. Also, the Tulum airport is almost an hour from the hotel which is kind of annoying (its 2 hours from the Cancun airport). But the good news is the Tulum airport is so small and quick that coming out of there or flying from there is extremely easy and fast, so you do not deal with the large lines to get in and out of the country. That is a big game changer compared to the Cancun airport. Anyway, for those of you that go to Xela enjoy and take great care of the hotel and staff. You will love it!

My wife and I had an amazing stay at Xela to celebrate her birthday. The property was gorgeous, the food was fantastic, the staff was lovely, and the location was perfect. An absolutely delightful stay. We would gladly go back for another visit would highly recommend the hotel.

The hotel Xela is just enchanting ! Everything is marvellous! The staff is so kind and friendly . Their hospitality went far over our expectation . The ambience is incredibly relaxing and the style of the hotel so beautiful . The real gem of our room was the private pool . Super ! We really enjoyed the food . Especially the tacos are exquisite ! Way better then the restaurant Nu in front of the hotel ! Its a real paradise to relax and enjoy the beach and atmosphere of Tulum

This hotel, the staff, and the views was amazing! Everyone made us feel so welcomed. The food was amazing . My husband and I had a great time. We would definitely choose XELA for our stay in Tulum again. If anyone is interested in this hotel trust me it is worth every penny . ❤️

Incredible stay at Xela. Paula was so helpful and friendly and the staff were so smiling and wonderful the whole time. The whole design of the hotel is flawless, uncluttered and soothing. Comfortable bed, hot shower. Stunning pool, right on the ocean, and quiet at night which for Tulum isn’t an easy find. The food was great too, and Oscar our waiter was a legend. Helpful to have a WhatsApp chat going with the staff, which means you can ask any questions you have. We enjoyed the complimentary yoga. Sadly it wasn’t offered every day but the one day we did have it was great. Brilliant little gym and the smoothies are to die for. Also they gave us bikes for free to cycle to the Tulum Ruins (takes about 45 mins). Only thing was on the night we arrived loads of my clothes got soaked in the room - my suitcase had been near the mini fridge, and for some reason a few of the bottles had exploded inside it and leaked! A freak accident. Didn’t matter but just don’t leave your bags near the fridge like I did! I did think for the price we were paying per night, the snacks and drinks in the mini bar could have been included (they were charged extra) but that’s just a small observation. Finally, I fully recommend their sister restaurant Nu (delicious fish) and the chakra harmonising ceremony is something that blew my mind. A really unique experience to book via Xela and includes a back massage. Overall was so sad to leave, it’s a slice of heaven. Thank you Xela for a stunning stay.

Xela Tulum was an absolute treasure. It was everything you could ever want in a relaxing, quiet beach vacation. The concierge team was warm, welcoming and had solutions to every question or concern. The service staff was friendly, personable and so very attentive - often knowing our preferences prior to ordering after only being there 1-2 days! The room we had was overlooking the water and was perfect, we loved the design and ambiance and all the small touches to make it feel homey. We also loved how quiet it was and while there were certainly people enjoying the beach and water, it never felt too crowded. The resort food was also very tasty and we never felt that we didn’t have a meal we didn’t thoroughly enjoy. It was also easy enough to walk to any restaurants or stores in the area so the location was ideal for us. Would book another stay at Xela Tulum without any hesitation!