Hotel Zendero Tulum

No paguen por el desayuno! Es realmente una broma…a una cuadra hay restaurantes y 7eleven donde pueden comer rico. La ubicación es buena y las instalaciones también. Dejar ingresar alcohol para que puedas estar en la piscina.

We were told the front desk had 24 hour service, but had to literally bang on the sliding door for 10 minutes to wake the poor guy sleeping on the couch up. He was half asleep & just handed us a room key so he could revisit the couch. We needed the WIFI password which wasn't evident anywhere in the room or hotel in general. So, we had to wake the poor guy comfortably back on the couch. He didn't know the password. The bathroom literally smelled of raw sewage despite looking clean. I was told I was wrong because the room was cleaned prior to our arrival. The shower was cold and when I mentioned this to the desk person the next day, I was told that it was my fault for not asking for the hot water heater to be turned on! Where was that explained? I had booked two rooms for two nights. I decided to leave, but told that I would still be charged despite my leaving had everything to do with issues at the hotel. Do Not Stay Here! Go to The Wave - it's amazing!

This was my second visit to Zendero — so I had a certain expectation from before. This visit was unfortunately not as enjoyable. The best parts for sure was the breakfast itself and the lovely waiter who provided a great and friendly service — and the rooftop with pool was in great shape and is ideal for a relaxing time. Outside of these highlights the check in was not so friendly, the room provided was one of the worst in the hotel — which was sad the hotel was almost empty — they gave me a room on the ground floor with little natural light and noise from the reception area (previously I was given a room on 2nd floor which was much better)… and the check out was also unfriendly, they went to check my room but did not ask how my trip was it was purely transactional. Another issue I have with this property is from much earlier reviews — where people say they had money stolen from the room or the room safe. This triggered me to always carry anything of value, even if it was just to the roof or breakfast service… I felt some anxiety leaving it there. I hope they have addressed this issue. Overall, it’s in a great location and has some good facilities but outside of the breakfast service, the rest of the ‘service’ was lacking.

The worst hotel we have ever been!! Staff is stilling money from your deposit inside the room, we lost $200 dolars, our friends over 1000$, nobady care!! Do NOT book this place!! Bar at the poll area closed, despite info from the hotel that is open, no laundry service, around is very noisy, many construction sides, be awere!!

This hotel did not meet our expectations as a couple traveling to Tulum- which wasn't our first time to Tulum but we wanted to try a new hotel. The room was very small compared to what was displayed online as well as the bathroom. Before booking this hotel I had emailed the hotel and they had told me that bike rentals were included in our rate so we didn't have to worry about renting bikes, only to find out that not only were there no free bikes but they didn't have any bikes available for us to rent. So we had to seek out another bike rental company. Next BIGGEST issue was house keeping. Even though we had a do not disturb sign on our door, every day the housekeeping would ignore this and knock on our door while we are asleep asking to come clean our rooms. One day after cleaning our room they seemed to have forgotten to lock the door which is VERY unsafe as we have our personal belongings in there. We got back from a night out and were terrified thinking someone had broken into our room. The rooms aren't insulated so you can hear your neighbors and people in the hallway which is inconvenient & noisy, Overall I would never stay at this hotel or recommend it. There are other better boutique hotels in downtown Tulum. Please do you research and don't make the mistake we did!

Really appreciated that the hotel is centrally located and isn’t gated and sequestered from the local people of Tulum. During our stay, the staff was awesome, they were welcoming and helpful and we really enjoyed the space. Thank you Zendero!

I spend 3 nights here and I loved it. The staff members were great and helped me and answered every question I had, giving me great advice. Hotel is clean, nice, walking distance to many restaurants, and I even walked from the beach twice (about 40 minutes depending on where). My only complain was that on my last morning (the breakfast is the best I've had included in the fee) I had to leave the hotel at 8 am to go to Cancun airport, and breakfast started at 7:30am. I had figured I had enough time to at least order coffee and fruit, but at the same time this group of 17 people were also expecting to have their breakfast. That day breakfast was a bit delayed, and the group pretty much took over the whole thing and server's a cook's attention without them even leaving the kitchen. I ended up leaving without anything and I was very unhappy on my hour and a half trip to Cancun without haven't had any coffee. This is not the server's, cook's, or group's fault per se, but, the hotel is small, and for breakfast they can usually accommodate one order at a time. If the hotel knows they are checking in a group of 17 people, couldn't they also make special arrangements for them to have breakfast at a certain hour? I am pretty sure no one else in the hotel was able to get anything that morning.

La recepcionista de la mañana, maravillosa. Nos mejoró el viaje con toda la información que nos dió. El recepcionista de la noche, ausente o dormido. Internet, no funciona en la pieza (por lo menos en la que yo estaba). El desayuno poco variado, muy amable la señora que lo servía. El estilo del lugar, precioso. Es para ir con auto, o alquilar una bicicleta.

Nos encantó hospedarnos aca! El hotel esta bien ubicado para conocer distintos lugares turisticos de Tulum (contabamos con auto) y tiene opciones cercanas de lugares muy ricos para comer por la noche. La habitacion es comoda y la pileta y terraza del hotel muuy linda. El desayuno es muy rico y lo que mas destaco: la atencion de Isabel. Siempre dispuesta a ayudarnos y pendiente de que estemos comodos y pasandola muy bien. Fue muy atenta y gentil en todo momento. Sin duda, si volvemls a Tulum, volveríamos a hospedarnos aca!