Kore Tulum Retreat and Spa Resort - Adults Only recensioner

I started out in my younger days staying at 3 star hotels working myself up to 5 star hotels these days. On this recent weekend trip i held back on my post xmas spending and got a great deal at Kore so I took a chance on it despite all the negative reviews. I think the 1 out 5 star ratings are ridiculously unfair. Rooms were big, clean, and comfy. Location was decent and had great views of the sea. I only had breakfast as I like to get out and explore, so I couldn't tell you much about the quality of food. The waiters were good, as soon as I sat down, my coffee was poured. After they recognized I tip, I never had to wait in line to get my omelets...lol. best part was the service from the front desk concierge (the Mexican soap opera looking guy) Victor. Dude was always so nice and helpful. Upon checkout, I had a late flight out, he knew that I love bike riding, so he let me keep my bracelet to have access until my shuttle arrived. I did not experience most of the issues on these reviews. English speaking staff was a challenge, but i found that was an issue everwhere I was in Tulum. Overall, if you were to go by the strict AAA guidelines, this hotel would probably recieve a 3-3.5 rating and closer to a 4 by the generous booking sites. This was no Hyatt, but a good value. Dont let those 1 star ratings discourage you. My rating does not include the quality of food...

Let’s see/ the place looked beautiful online but it was DEAD. Service is slow and non chalant and they care way more about trying to upgrade you than accommodate you. I did enjoy the free bicycle but it ended at 6 pm. It’s a $40 USD cab ride each way to go catch dinner on the hotel zone with others. The room at a hot tub that only ran cold and takes 40 min to fill. The tv remote would not switch to English The ac stopped working at 3 am They only left 2 bottles of water for whole stay in Mexico where you can’t tap. The room fan didn’t work The water pressure was super low. The water turned off from 4-7 am as in no plumbing ! Oh and I paid for a $75 USD dinner and then proceeded to get extreme food poisoning from it. The phone to call the front desk was not answered till 7 am. They told me it was probably from a mosquito” and that they could only extend my checkout 1 hour without charging me another $100. I was so sick I couldn’t leave the room. No one came to help w bags. When i did leave at 1 pm the lady was like “you’re my very last checkout” as if it was my fault I got food poisoning at their resort. The taxi to get to hard rock riviera maya was $108 USD… all around … not a good stay even if the property looks pretty.