Bahia Principe Luxury Akumal - All Inclusive

The hotel says there’s 14 restaurants on the property. One place took us 10-15 minutes to get to via hotel shuttle. You have to make reservations early in order to get into at least one of the restaurants. This information was not given to us before booking or arriving to the Akumal hotel. Guest relations said were you have to book at least three weeks out before you are staying you’re staying at the hotel in order to get into certain restaurants as majority of them were already booked, and the only option would be buffet. The guest relations/manager on duty was upset and stated he was making a formal complaint on ******* since they don’t inform customers of this policy The room wasn’t clean thoroughly and the tub was stopped up. We had to call for assistance multiple times even going to the lobby asking for help with no one coming up to the room for hours I will say the hotel did try to make it right by moving us to a better room which helped after several hours. Overall that first day was wasted, The hotel it is also very driven by phone use, If the Wi-Fi isn’t working right, then you may run into some issues. Some of the staff seemed bothered when asking for assistance

Beware if you are booking this vs. the other resorts nearby for the dinner restaurant reservations as you will be lucky if you get a 9:30pm reservation if any, they can also cancel your reservation anytime and not provide any compensation. The group of Bahia Principe resorts here had 3 fires in 8 years which is concerning. All other guests affected at other resorts were upgraded to new rooms at Akumal and allowed to eat at the Akumal buffet for all meals which caused 30 minute to 1 hour lineups for meals as basically guests from 2 resorts were sharing the same facilities. Guest services including managers will do absolutely nothing. Better to buy at a lower priced resort and save your money as this was not a luxury or 5 star resort experience.

Ended up with severe food poisoning. Could only eat bananas, water, had to purchase my own electrolites as I was severely ill. Room service wouldn't bring water, I had to call several times. I barely ate ANY food as I was so severely ill from the food, and they wouldn't even refund me, not even a cent!! The maid put my wet bathing suit on top of my hair straightener, ruining it! No refund there!! Power went out twice. Had to run to the lobby in the dark. Risk band key didn't work, had to yet again, run all the way to the lobby alone in the dark SICK. Meats (coldcuts) are left out in the heat for hours without ice or cooler, cream sauces etc. I have never been so sick in my entire life. I will NEVER BE BACK. They wouldn't even replace my hair straightener! Rat feces all over the stairs, I requested them to clean twice. Which re-appeared the following day. Fell on the dock that had NO warning signs of slippery (where I'm from we don't have algae, docks etc) fell back, hit my head and arm, cut my hand, blood everywhere. Luckily there was a lifeguard there to give me first aide!! Nightmare of a vacation!!!!!!

I love the beach of Akumal. It's crystal clear and shallow water with many fishes. It's perfect for small children to enjoy. My 4 year old loves to swim with little fishes around him.

I absolutely love this resort! The staff are amazing, so many options and places to explore. The excursions offered were more than what I could have asked for.

We stayed here to see if it offered anything better or more than the Barcelo. We have been at Barcelo 5 times and we will continue. Very disappointed in the lack of snorkel space.