Hip Hotel by Ana y José - All Inclusive

Las instalaciones en general tienen mucho orden, limpios y adoc al lugar; los cuartos son sencillos pero limpias y ordenadas, los alimentos buenos y el personal muy amable y atentos.

As some meme I saw on instagram put it: when you go somewhere with your kids, it’s a trip. When you go somewhere without your kids, it’s a *vacation*. Well, Ana y Jose managed to make our first trip to Tulum since we had our child feel like a *vacation* again. My wife and I loved Tulum pre-kids (it’s worth the hassle to get to Tulum, trust me) but the place we went to last time did not seem to be child friendly. Ana Y Jose by contrast were extremely child friendly, with amenities like kids food (I didn’t come to mexico to eat chicken fingers but evidently my 2 year old did!), a kids club, kids beach toys to keep our toddler preoccupied playing in the sand, and above else, staff who were incredibly attentive and kind to our toddler—and to us! Every member of the staff was friendly and helpful, but I must thank the ones who went above and beyond Omar, who made our daughter feel like a princess (while keeping the drinks flowing for the queen and king of course). Pablo, who made sure our toddler’s fruit plate was sliced up finely enough so she could grab it with her little toddler fingers. Pau, the versatile and responsive host who helped the train from going off the rails when our au pair got badly ill (it wasn’t the food, don’t worry!) All in all it was a practically perfect vacation where we got to feel proper Tulum vibes while still parenting. We will definitely be coming back to Ana y Jose!

The place was great, the food was really tasteful and Melissa she was wonderful in helping us with everything !! I recommend this place to anyone who is looking for a beautiful and quite place to relax on the beach.

Best part of the beach in Tulum. Not crowded, very quiet, i once slept off for 3 hours with no disturbance. One of the few places with a lower minimum spend to use the cabanas. Isai was also great with really good recommendations and service.

This review is specifically for the hotel's restaurant, which is excellent. My family and I recently moved to Tulum from the US and just discovered Ana y Jose. Tonight we went to celebrate my brother-in-law's birthday and had a fantastic time. Benjamin and Miguel, our servers, were on point. They were friendly, knowledgeable, attentive, and like all the best servers, they picked up our vibe right away and matched it. I didn't catch the bartender's name, but he was making great cocktails. Ambiance and environment were stellar. The food, also, was very good. My brother and I both had the Tikinxic Fish and we both loved it. I've had meals at other restaurants that I've been more excited by (keep in mind I've got a debauched US palate), but I don't think I've had a more hearty, satisfying meal that left me feeling so good. Everything was flavorful, beautiful, and healthy. They also treated us to a surprise birthday dessert at the end that involved rum and fire and was wonderful. My 7 year old would like me to add that the french fries were perfect, but the desserts were too healthy and grown-up. She thought the fire thing was awesome, but was decidedly not into the rum flavor. 🤗 We're planning on going back tomorrow to check out the beach club. Their spot looked gorgeous at night. tl;dr Lovely restaurant with excellent service, great food, and some of the friendliest vibes we've experienced so far.

Perfect...very good service..I love it Faustino,isai,Ronaldo y Alberto...very nice people..loved The staff are very polite and professional, service are good..and the view are so beautiful 😍 we definitely coming back..