Zenses Wellness and Yoga Resort - Adults Only

Do not judge a book by its cover; like much of Tulum , tourism is rapidly entering neighborhoods. Once you enter the doors you are literally transported to a jungle oasis. It is so quiet and zen-like it’s almost unreal. Fitting with the yoga theme ( popular free morning classes) the staff is relaxed and caring. Jose at the front was especially helpful. This is a great deal!

It does not worth the money and the stress caused by their incompetence! prices are fair and the nice hotel has potential but their customer service is absolutely disgusting! We checked out 2 days before because we felt unsafe and miserable. You can find better hotels in no time and we hope this review will help you during your stay in Mexico. Tulum is beautiful! :) (We did not pay too much attention to the bad reviews while choosing this hotel which we are regretting now ) this was our experience, the staff does not take the responsibility for their mistakes but they blame you to avoid problems!!!

Very nice room, and garden with jungle vibe. But the service was really bad. The staff was very slow and forgot several times, when we asked for pooltowels or toiletpaper. The location is not very nice. Really to many Blocks from the center. And by the pool, they dont sell water or other drinks. Dissapointing.

DO NOT STAY THIS IS A SCAM! No hot water for 2 days. Toilet didn’t flush properly. Wifi NEVER worked, therefore no TV. Pillows are huge! No joke the size of bean bags and filled with bricks. I slept without pillows for a week. My suitcase was rummaged through after my room was cleaned on day 1. Amenities never refilled despite being empty. Website and tonnes of reviews said free bikes, the resort didn’t even have bikes! They sourced one from a company and attempted to charge 250 a day. Another couple booked on a website that advertised free yoga…not the case. I tried to cancel, and was told by the receptionist that I had to email the booking team, and that there was no phone number. They ignored all 9 emails I sent. When they finally replied I got “sorry for the inconvenience”. No comment on cancellation. Another couple tried to cancel also, and their refund was refused. I felt completely trapped here. I hated every second of it. There are no drinks, hot water, or anything available after breakfast service. They literally have one receptionist and some grounds keepers. This is so far from a resort it isn’t funny. I stayed in hostels with better service than this resort. I heard heaps of people complaining during their stay. The rooms were beautiful but that is literally all you pay for. This place charged way way way too much!!!! Horrible and I could not wait to leave this complete scam of a “resort”.

The ambience of this hotel was delightful. It was a surreal experience in the middle of the city. You get free coffee and also free yoga every morning. Delightful experience. I would recommend a stay here 100 percent !

This accomodation is so beautiful. The lobby, the garden-paths, the poolside all have this peaceful tropical vibe and sounds. And then I didn’t even talk about the room! So tasteful and spacious! Bathroom is perfect and the beautiful lights in the room are adding to the atmosphere. Perfect bed & shower. Ultra friendly staff & great location in the centre of Tulum. In short: I totally recommend!!