Kuukum Tulum Hotel

I highly recommend the hotel. the staff was very attentive in everything, they had a surprise for us in the room since we were celebrating our anniversary. The pool has a great view and is private. I love

Excellent hotel, we really enjoyed the pool which is located in the room. my room was very large which were very cool. We rented some bikes at the front desk to go to the beach and it was great. We enjoyed everything

I would not recommend this hotel. We booked 2 weeks here and spent 2 nights there and left, none of the doors locked to our room. It is literally on the side of the street so anyone could have walked in, none of the facilities were open and they kept saying they would be open later and they never did & then when we told our holiday rep this and made a complaint the hotel then said it was due to covid. The restaurant and bar shuts at 2pm which makes no sense at all. Our room was filthy you can tell the rooms were knocked up quickly there are so many faults. When we told the receptionist that we didn’t feel safe in the hotel and our doors don’t locked and that we were unsatisfied, they did not care at all and told us we should tell our holiday company. We stayed there 2 nights and left and they didn’t offer any refund what so ever and when our holiday company tried to get in contact they wouldn’t answer. I’ve never wrote a review but this hotel was a massive disappointment.

If I could rate this place below zero I would! The place is surrounded by construction, so if you are looking for some peace and quiet this is not it. The place is also run down, rooms do not look like anything in the pictures, you will get a broken mattress, no hot water and non-functioning Wi-Fi connection. You are also in the middle of nowhere, so be prepared to guide your taxi drivers how to get here, since they don’t even know how to get here. If you’re planning to rent a bike or any other means of transportation besides a car, make sure to have a flashlight, because there’s no street lights and it is pitch black dark at night. The floors are dirty, and the breakfast is overpriced for the quality of the food that they provide. They are also not willing to accommodate you for any inconvenience. Tulum is amazing but this hotel is a nightmare! In comparison to this place, Motel six is a five star hotel! Whoever rated this place five stars must’ve been homeless. I hope this review will help someone to avoid this horrific experience in the future.

This was the most beautiful experience. The service is excellent. Rooms are spotless and beautifully curated. I wish I had found it sooner! I hate to leave. The privacy and quiet was much needed. I felt very safe as there is an overnight security at the front. They were very helpful with my transport to my next country. Love love love

Stayed here for our holiday in Tulum. The apartment we had was great and super spacious and the private pool was a nice touch. Loved the decor and fully equipped kitchen. Staff always very attentive and daily cleaning was thorough. Would definitely recommend!