Club Mermaid Village

Arrived around 7pm after a 2 hour transfer from Antalya airport. We were greeted by very friendly reception staff. Shown to our room and information about pool, all inclusive, meal times etc. Room was nice, clean, tidy and all you need really. A nice touch was a fresh bottle of water in the fridge each day. Large pool areas, slides are on for long periods with the occasional break. Bar snacks are good and varied. Only down side is ice cream not being readily available with the bar snacks. Only available 3pm-4pm and long queues for it. I found all of the staff to be helpful and nice. There is a spa, shop and hairdresser all in the hotel with only a short walk to local shops and markets. The hotel offers a shuttle to their own private beach which is well kept with good facilities and sun loungers along with bar snacks and drinks. There are opportunities to book trips through the rep with transfers to and from included in the price. Highly recommend the pirate boat trip and land of legends. The food overall was good, however more European food would help for fussy eaters. Whilst the entertainment staff try their best however the programme could be more varied and advertised better as we didn’t know where it was held until our 3rd night. A personal note of mine is that it would have been good to have some varied musics on throughout the day and into the evening. Overall a great holiday at a great price. Thank you for a lovely stay

Very clean in all areas around the hotel Good variety of food choices during the day Friendly staff,doctor on site and other people who can help accommodate needs for excursions Good area outside the hotel with the amount of shops being close by Disappointed in the limited amount of drinks on offer for an all inclusive resort and if drinks are purchased it cost 9€ Stray dogs and cats are in area Slides are turned on occasionally through out the day for around a hour Ice cream is served 3-4pm only with only 2 flavours Pools are 120cm depth No entertainment at night

I am giving this hotel 2 stars because overall it was a very disappointing experience. When we first arrived, the hotel was fully booked, and despite our confirmed reservation, we were not given the duplex room we had paid for. After a long and tiring conversation, we were offered a very poor-quality family room. The bedsheets and blankets were dirty, and the air conditioning was either broken or so noisy that it was impossible to rest properly. To make matters worse, you couldn’t even control the temperature. Only after two days of complaints did the hotel finally move us to the duplex room we had originally booked. Although this is advertised as “all-inclusive,” many basic amenities such as internet, towels, and the room safe required extra payment, which was frustrating and felt misleading. The food was another big letdown — lunch had almost no variety, and overall the quality of the food was poor and repetitive. For an all-inclusive resort, this was far below expectations. The only saving grace of this hotel was the staff. Most of them were friendly and tried to help within their limits, but one receptionist in particular, Neda, truly stood out. She was wonderful, attentive, and always went the extra mile to help both us and other guests. Every time I went to reception, I saw her dealing with another frustrated guest, doing her best to solve problems caused by the hotel’s poor management and service. Without her efforts, our stay would have been even worse. In short, the facilities, cleanliness, food, and management left a lot to be desired, and I would not recommend this hotel based on my experience. The staff, and especially Neda, deserve recognition for their hard work, but sadly, the overall hotel service and quality did not match the standards expected for a comfortable and enjoyable holiday.

That was us second holiday at Mermaid hotel. People who work at the hotel even at the beach bar are very helpful and always making sure that you are ok? Especially Mrs Marzenka. She solve even the biggest problem! Rooms are clean and comfortable. Food absolutely delicious. Definitely will be back again

My husband, children, and I stayed at this hotel in July for a family holiday — it was our first time visiting Turkey, and unfortunately, the experience was very disappointing. The staff were rude and unhelpful, and the rooms were outdated and in poor condition. We reported issues with our room, but nothing was done to address them. One of the biggest surprises was the presence of dogs and cats around the hotel, including cats in the dining area — this was not mentioned anywhere in the hotel description. The hotel also does not look like the photos shown online. If you're considering the all-inclusive option, be aware that the drink selection is very limited. The non-alcoholic drinks were overly sugary, and the overall quality was poor. Another major concern for us was that smoking is allowed throughout the hotel, which was not stated clearly. As a non-smoking family with children, this made our stay very uncomfortable. Cleanliness throughout the hotel was also well below standard. Overall, this was not the holiday we were expecting. Save your money and look elsewhere — this hotel is not worth it.

Lovely hotel! A bottle of water is provided and toilet roll which is always replaced when required. Food & Drink: There was plenty of food options of all varieties including fries, spag bol, rice, pasta etc so even if there is a pick eater in your group, there should be something for them. I also found the beer was good and always served chilled. The soft drinks and water were always cold and refreshing and helped keep us hydrated. Cleanliness: Everywhere we went there was always a member of staff cleaning. The pools were always clean too. Staff: Although at times, I felt the staff seemed overworked and a little stressed, they were always courteous, polite and professional when I spoke to them. One member of Bar staff stood out for us and that was Rakip. Constantly working hard (as were all the others to be fair) but always friendly and willing to chat with us. My Wife was on crutches during our stay and if he was present when we were leaving a table, he would be straight over to assist. He even came over on our last day to wish us well. A good man! Negatives: Difficult to get sun loungers around the main pool (it didn't matter how early in the morning I got up to try and secure places, they were already taken by other people's towels) There didn't appear to be any visible security officers on site and one night there was a group of guests fighting and arguing near our room which was a little concerning. The night entertainment is quite brief but for the shows we did see, they were still good. Our room wasn't ready for us when we arrived (due to a lighting issue) so we had a long wait until we could get in. We had a late check in anyway but after travelling all day and night we were all exhausted and just wanted to get to bed so this delay was quite frustrating. We did get a free complimentary drink as an apology. As it was well after 11pm we would have been charged for this. There are a number of cats on site that try to get into your room from time to time. Although I have listed the negatives from our experience it still didn't stop us enjoying our stay and would still recommend this hotel. It was my first time in Turkey and first time abroad and I would definitely return .