Numa Bay Exclusive Hotel - Ultra All Inclusive

Overall, we had a great week away at Numa Bay Exclusive but we did have quite a few issues along the way. 10 of us (6 adults, 4 children aged 4-9) came away to Numa Bay 28th oct-4th Nov 2024. We booked 2 family rooms and 1 superior room. We booked our airport transfers separately through Airport Taxi Transfers, paying €149 return for a private minibus, which was considerably cheaper than On the Beaches prices. We were very impressed with the transfer, being efficiently picked up in a modern minibus with a TV which had access to YouTube videos. The only issue is we did order 3 car seats which weren't passed over on the booking form, so the kids had to manage with the minibus lap belts. The journey took 1 hr 50 min which included a 15 minute stop. On arrival to the hotel at 11pm we were given our room keys and entered our rooms to find out we had been given the wrong rooms. Rather than the 2 family rooms we booked which have 2 separate sleeping areas (a bedroom and a sofa bed in the lounge), we had been given 2 standard rooms, to which one only had 3 beds in a single space and the other 3 beds and a camp bed in a single space. We returned to reception to question the rooms to find out the room allocation on their system was wrong. We were then told the hotel was full and they couldn't do anything till tomorrow. We explained that wasn't acceptable as we didn't even have enough beds. We then managed to speak to the manager on the phone who 'miraculously' found a family room we could have and an upgraded standard swim up room (which has a mezanine area for 2 kids to sleep up top). This room gave some of us an upgrade to eat in the a la carte restaurant every evening if we wanted to. We asked for the 4th sofa bed to be set up and bedding provided in the family room, but unfortunately this took over an hour with very tired kids. On returning to reception multiple times that night, I spoke to 3 other families who also had been given the wrong rooms, so I do wonder whether there had been an issue with their booking system. Our family room (1602) was good and a decent size. It was on the land corner side of the building and the balcony was massive wrapping around the entire 2 sides of the room. I had expected the bedroom to be enclosed off to the lounge area, however there was a random 3ft gap between the 2 rooms despite there also being a door the other end. The facilities in the room were good, towels being replaced everyday. The beds were very comfy and aircon was great to have. The safe didn't work initially. Unfortunately it took 2 days and 4 mentions to staff to fix it/replace the batteries. The hair conditioner wasn't great so I would recommend bringing your own. The shower surface was also super slippery and no bath mats provided. We ended up just putting a towel on the floor of the shower to save the kids from slipping. The pools were great and large, but were freezing as only the one kids pool is heated (even this pool isnt particularly

What a amazing stay I would recommend this great hotel to any solo travlers or family's food was great staff were amazing especially Dean from gusst relations and victkor head bar man and waiter could say a bad word about this place. Room was unreal and so clean and house keeping team always did a great job. Shout out to deano. Would say one thing avoid the ice gave me bad belly

Myself and my boyfriend visited this hotel and stayed for 10 nights in October. From start to finish the staff could not of been more welcoming, they always had a friendly face to greet us with and always went the extra mile. Dean at guest relations was amazing with anything we needed help with, and made us at ease, especially about being in a different country. The Halloween party that the hotel threw was extraordinary. The attention to detail was far above average, making it an amazing night. The hotel was spotless, the food was amazing with a variety each night, including around the clock snack bars! Definitely recommend this hotel, whether it be for young families or couples. Amazing stay, and thoroughly enjoyed our holiday !!

Nice hotel but probably 4 star at best. Lots to do for young families but feels very compact. Room was great, food was OK, beach could have been cleaner but overall ok. Would have appreciated more assistance with our luggage when leaving as we are a family of four but didn't get much help with this or at breakfast as it seemed no one was ever o hand to take drinks orders on arrival.

This is one of the best hotels I’ve stayed in. We’ve enjoyed our stay so much. Our room was fantastic , we had a swim up room. The service has been outstanding, Dean especially was always on hand to help and make our stay wonderful. Also Victor who worked at the lobby bar is the best bar man and so attentive. We was here for Halloween and they put on a great party. All of the service team were amazing too, I feel like we was always looked after. I came with my 15 year old daughter and we both loved it. Also joes grill and Ali baba , the restaurant in the hotel were amazing. You also have a private beach just down the bottom. Just perfect!

Returning guests amazing place❤️we absolutely love the Numa bay! Traveling with kids from 5-14 years and so much for them to do! Big shout out to Dean( Steve) who has been absolutely amazing during our returning visit! Definitely an asset to the hotel! As is Victor both go above and beyond! Hotel is so clean 🧼 Entertainment brilliant! Good and drinks they deserve a Michelin award! You will never go hungry! Or thirsty strong good quality drinks! Coffee bar is amazing Hotel is situated in a beautiful location! The wok house was amazing! Alibabas is brilliant especially the snack service! Beach is beautiful 😍 Returning guest party was fabulous and made you feel like family! We really don't want to go home!! But be sure we will be back next year for a visit of not before ❤️ Thank you Numa bay for another wonderful stay!