Premier Inn Glasgow East

Awful! Dirty room. There was loads of hair in the bathroom were someone had shaved and it had not been cleaned. Informed receptionist and she wasn’t at all bothered simply said someone usually checks the rooms but they maybe were too busy so it didn’t get done. She said she would let housekeepers know the next day and to clean it. We went out the next day and on our return discovered it had not been done still. So back to reception. Eventually someone came and said ‘it’s hard to clean as it’s on the silicone’. Wow! Also the carpet had not been vacuumed, the sink was blocked as water drained very slowly, the curtains were either mouldy or extremely dusty and white all over, the room smelled bad and the housekeeper did not empty our bin in our room I had to go to reception for bin liners and remove it myself! Me and my partner were in Glasgow for a mini break as I am a full time carer and needed a break. However we ended up leaving early as we were not happy staying so our break was ruined. I have stayed at many Premier Inn hotels over the years and this was the worst hotel I have ever stayed in. Will never use Premier Inn again and will not be recommending to anyone else either.

Very helpful and welcoming staff. Very accommodating. The wait staff at breakfast was also really friendly and service was excellent. The rooms are typical of a premier inn, everything is clean and in working order but staff have been really great.

The rooms were very unclean, mould in both bedroom and bathroom. The shower and towel rail were rusty and overall the stay was uncomfortable. I asked to move rooms, the staff seemed unsurprised, but the rooms I saw all looked in a similar state.

We have used Premier Inns for many years and this has been our worst experience ever. On entering the building it was tired/well used yet appeared to be clean. In our room the bathroom wasn’t very hygienic. There was mould on the walls and ceiling. The toilet bowl had had a glancing wipe but wasn’t very clean. The toilet seat had been well used. This is the first time we felt the need to inspect the duvet cover, sheets and pillows given how poor the standards were elsewhere. The bed was comfy but let down by the cobwebs on the walls. The staff were very pleasant. But everything else was a tremendous disappointment. We had to ask for mould to be removed from the walls in the bathroom; this was quickly addressed by a helpful lady and a liberal application of bleach to the walls. Issues included: mould throughout the room/bathroom, flaking paintwork in the bedroom, electrical gremlins that caused the TV to keep flickering, lights in the bathroom and bedroom that didn’t work, a light in the bathroom wasn’t secure in its mount and was hanging loose, curtain not hanging on the rail, extensive damage to door frames and scuffs to walls, only one chair - so what is the second person supposed to sit on?? We couldn’t have a shower before leaving as corroded chrome from the shower fitment fell into the bath. The building is also situated adjacent to a very busy road so there is traffic noise throughout the entire day and night. Maybe the UPVC window was not properly aligned and that wouldn’t have helped the noise issue. Would we stop here again? - most definitely not. In our opinion this Premier Inn is in urgent need of a complete refurb.

In July we paid for 30 breakfasts for Saturday and 30 Breakfasts for Sunday They closed the restaurant the day of our arrival Friday 5th of July and have never refunded the money The manager is never available to discuss this Whitbread as a company I find this disgraceful

Hotel rooms are tired and need deep clean. Bathroom had mold on the wall and door. Toilet still had skid marks under the rim. Good matras, very friendly and helpful reception staff. Breakfast buffet varies, some days are good, sometimes food is served lukewarm.