UBPOD-The First of Capsule Hotel in Mongolia

Really Disappointing Communication, But Decent Hostel Overall I contacted the hotel through Trip.com a week before my arrival but they never responded. I also sent two direct emails with no reply, and when I tried calling, the number didn’t work, not even when a Mongolian with a local SIM card tried. They claim to offer a shuttle service, but my request was ignored, then rejected bia trip.com, and I had to arrange my own transport. Only ONE HOUR BEFORE my flight departed did they finally message me saying they could arrange it, which was far too late to be useful. Also they couldn't be trusted at all. Communication and customer service were extremely extremely poor. Wondering if they ignore requests on purpose and they just cant be bothered replying to emails and messages? My check-in was quite late, around 1:00 am, and since their website says check-in is only until midnight, I just wanted confirmation it was okay, but they ignored all my messages. That said, the hostel itself is decent. The capsule beds are comfortable, even though my USB charger did not work. The showers are ok, and breakfast was ok too. Special thanks to the morning reception ladies who were kind and helped me get a Unitel SIM card. To be noted that it is not even allowed to drink alcohol in the lobby, not even to quietly have a beer with someone else. I understand it is not a party hostel, but this rule feels a bit exaggerated. Left after 1 night and went somewhere else where they offered a much better service

I had a comfortable stay at this pod hostel. The pods were clean and private.

I had a great experience at this hotel. The service was excellent, and all the staff were friendly and helpful. What stood out most was the cleanliness — the rooms were spotless and fresh every day. Housekeeping was consistent and professional. I highly recommend this hotel for a comfortable stay.