Grand Hill Hotel Ulaanbaatar

breakfast was ok but i found 2 long hair on my pillows and on the carpet little bit more

I stayed at Grand Hill Hotel Ulaanbaatar for five nights in November 2025. During my stay, I experienced a serious issue that was handled in a highly unprofessional manner, which significantly affected my trust in the hotel. I had placed a sentimental hoodie in the wardrobe of my room. On the third day, due to very cold weather, I wore other coats when going out. I can confirm, based on all photos taken that day, that the hoodie was not taken out of the room. However, upon returning that evening, the hoodie was missing. At the same time, one of the two hotel bathrobes originally in the wardrobe was also gone. I immediately reported this to the reception. The male staff member on duty initially stated that it was “impossible” for the hotel or housekeeping to have taken any items. Only after repeated requests did he contact the housekeeping staff, who denied taking anything. He promised to review CCTV footage the following day. When I followed up the next day, other reception staff said they had no record or handover of the incident and asked me to wait until the same staff member returned in the evening. Only then was the CCTV reviewed. I was informed that the camera angle did not cover the room entrance, and no further investigation or follow-up was offered. Throughout the process, there was no clear investigation procedure, written response, or proactive assistance. Instead, the communication repeatedly implied that the issue might have been the guest’s responsibility. This approach lacked transparency, accountability, and basic respect for a paying guest. Based on this experience, I strongly advise future guests to take extra care in securing their personal belongings. In the event of missing items, the hotel’s response may be limited to denial and minimal follow-up, which is concerning for any traveler.

no any command!

Good hotel 😄

GOOD!!

帰国日の前日に利用しました　ローカルのスーパーなどは近くにあり　少し歩くとショッピングモールもあります ガンダン寺には徒歩圏内です　翌朝の空港までのタクシーをホテルでお願いしたら150000トゥグルグで　朝食の代わりにランチボックスを用意してもらいました 韓国人の利用者が多いようで　夜は少し騒がしかったです

早餐一般，早餐太一般，早餐非常一般，

酒店很乾凈，裝修蠻好的，位置也不錯，離市區很多景點步行就能到。早餐還可以，視野非常好。就是酒店給韓國客人單獨開闢了早餐廳，其它客人不讓進。我倒蠻想去吃的。

房間不算大，裝修比較老，最不滿意的是吹風機，老式，沒什麼風力很難用。酒店服務很不錯，英語溝通無障礙，可以幫忙叫車啥的。很多遊客來住，早餐也挺豐富的。