First Group Breakers Resort - Official

Very well maintained resort. Clean, neat unit, well serviced, clean fresh linen and towels. Great amenities, beautiful pools and gardens, Stone throw to the beach walk. Friendly staff, good food at the restaurant. Great resort. Very well maintained.

We would just like to thank you for ALL your hospitality over the past week. Everyone was very helpful and friendly from check in to check out. The rooms were clean, neat and very comfortable. Would stay there again. It was a beautiful week. The hosts were wonderful and kind, the food was amazing and most importantly the service from the waiters was excellent, exceptional and exquisite. Special thanks to everyone for making our stay amazing. "A great leader is one who knows the way, goes the way and shows the way."

I’ve been a loyal guest of the Breakers Resort since childhood, but my recent stay in Room 229 was nothing short of appalling. This once-beloved destination has plummeted to rock bottom, offering an experience that was shockingly subpar and downright intolerable. From the moment we entered, the room reeked of stale, soiled odour. The air conditioning was non-functional, leaving us sweltering in the heat. Damaged tiles marred the floors, and filth greeted us at every turn. The bathroom was a disaster, with swollen walls, peeling paint, and a broken mirror. The shower lacked a proper soap holder, while the kitchen was a cockroach-infested health hazard with filthy, mismatched dishes and a bin missing its lid. The furniture was stained and filthy, the bedding torn and mismatched, and the TV remote broken. Storage options were non-existent, with cupboards either sealed or unusable. Forced to eat out due to the unit’s unsanitary conditions, we incurred unplanned expenses, only adding insult to injury. To top it all, the resort staff were unsympathetic and unhelpful, passing the buck to an unnamed “agent” with whom I had no prior dealings. Promises to resolve issues were broken, leaving us to endure sleepless, mosquito-ridden nights and escalating frustration. This stay not only ruined our holiday but also left us physically unwell. Breakers Resort failed on every front—hygiene, comfort, and customer service. I will never return, and I strongly advise others to steer clear. If you value your time, money, and health, look elsewhere. I demand full reimbursement for my stay and compensation for the additional meal costs forced upon us by this travesty of a vacation.

Unit 318 Breakers September 2023 checked in and found the apartment to be stuffy with an unbearable odor. She requested the cleaning staff to assist with ventilating the apartment. Shortly thereafter, the children presented allergy(sinus symptom could not inhabit the apartment for the period it was booked for and vacated the same day.i requested a refund but was refused even though supplier couldn't deliver, I have tried multiple attempts in contacting supplier with no success, eventually sent message stating non refundable don't contact them Maintenance lady stated to use facilities at breakers so that we at least can enjoy some of the holiday even though the damp smell would still be there, she offered to put fans on an air the apartment , but obviously you cant open the windows due to monkeys. The cleaning lady also came through and stated that guests have complained in the past. I see bad reviews about 318, looks like lots of people are unhappy but nothing can be done, imagine loosing 11000 rands in one go hard earned money😭

We stayed in a studio unit and opened to balcony. Lovely kitchenette has build in oven, stovetop, microwave oven, fridge freezer. Dining table, sleep couch for kids. Hairsalon, spa, gym, warm and cold swimming pools, gate leading to beach

Overall stay at Breakers Positive Staff: Friendly staff at checking and the porters assistance was really great. Thanks Emm for your assistance and great customer service. Location of the resort: The resort is central and one has quick access to the malls, restaurants and highway. View Stunning view and good seenary Negative review: The blanks in room 802 had bed bugs. This was reported to the housekeeping manager. They manage to change the linen but it’s unacceptable for a 4 star hotel Price The cost of the stay was not worth the value I paid. The prices vary on a daily basis but I paid a flat rate of R3396.60 for weekday and weekend stay. I stayed 4 days / 5 nights. Cleanliness of the apartment Bathrooms were still dirty at check in. One can see they redo the walls and tiles however the peel paint was still on the floor throughout my stay. Please go check it might still be behind the bathroom door. Shop No shop at the premises to buy swim goodies for kids. Entertainment for kids: It is limited, I tried accessing the games area and it was locked through my stay. There is only one pool table at the pool area. Swipe facilities for put put is not available all is cash. My proposal is to charge the fees to the room and bill the guest at checkout. Braai area Braai-ing is not allowed Friday’s and Saturday’s, not on, as South Africans we prefer to braai over these days and on certainly on holiday. Beach access Breaker’s resort has no stair case to the Beach, one has to walk right down to bronze beach to have access and enjoy. Swimming No swimming between 7-9am and pools closes at 10pm. Ekko time shares In terms of the POPI act one need to consent for personal information to be shared with a 3rd party. I received a call from a lady by the name of Nadia from Ekko leisure requesting me to go down reception. At arrival she has a full presentation and selling time shares. She had a list of all guest and was exposed to all our personal information. This is not on. Please review the POPI act this is a breach, and kindly provide me with confirmation that the information was collected and destroyed in terms of tbe cloud governance destruction policy.