Hawthorn Extended Stay by Wyndham Panama City Beach

The room is filthy. We got a room with two beds. On the second morning, my daughter (14) complained of a smell on the bed. When we began further investigation, housekeeping put a mattress pad over urine on the mattress. The mattress was still wet! The mattress cover had not even been changed, just new sheets put on top. (The top sheets were dry so I am 100% positive my daughter did not do it.) The desk chair has crumbs and white stains all over it. The base of the bed has some white substance splattered on it. I can only hope someone spilled a drink and it's not what it actually looks like. I called the front desk in the middle of the night about the urine in the bed. The person said there was nothing they could do about it but I could come to the front desk and get some fresh sheets if I wanted. He said he would send housekeeping first thing in the morning. Noon came. Still no housekeeping. I called the front desk again. The lady said no one left a note and she would notify housekeeping. Over an hour later, I called back and she said they would be here when they can. They are currently on the 4th floor. (We are on the 2nd.) In the meantime, the entire room now smells like stale urine. We book hotel stays four to six times a year, and have been for many years. I have never had such a nasty room and such poor customer service.

I was very pleased with the spacious room and professional staff. Our room was very clean and ee will most definitely be returning guests. Thank you!

We stayed 3 days out of our week vacation and drove 500 miles back home. Staying at this hotel ruined the whole experience/vibe of our vacation.

The pictures create a facade the rooms and most of the hotel is stained and not kept well their modernized look comes a very cheap patch work definitely not worth the cost should be less than $100 a night for how they upkeep it

The floors were dirty. We had to ask for them to be mopped. The pool was awful dirty. The water was so cloudy I couldn’t get in it. The elevator was dirty. The wall had hand prints everywhere. The pans were covered with rust. Needs more silverware. My friend had a hair in the eggs.

Hotel staff very friendly and helpful. I would definitely stay there again. Close to local stores and restaurants

There was urine in the bed, an unidentified white substance in the base of the bed and the chair was nasty. We got in late. When I called the front desk about it I was told there was nothing he could do because it was the middle of the night.

Property was nice and clean. Location was good. Easy access to and from property. Beds very comfortable. Loved having a kitchen available.

Nothing special to say about the hotel in general. The elevator was out of service. The TV didn't work and breakfast was both crowded and had very few food options.