amanda_prator
1 juni 2024
The room is filthy. We got a room with two beds. On the second morning, my daughter (14) complained of a smell on the bed. When we began further investigation, housekeeping put a mattress pad over urine on the mattress. The mattress was still wet! The mattress cover had not even been changed, just new sheets put on top. (The top sheets were dry so I am 100% positive my daughter did not do it.) The desk chair has crumbs and white stains all over it. The base of the bed has some white substance splattered on it. I can only hope someone spilled a drink and it's not what it actually looks like. I called the front desk in the middle of the night about the urine in the bed. The person said there was nothing they could do about it but I could come to the front desk and get some fresh sheets if I wanted. He said he would send housekeeping first thing in the morning. Noon came. Still no housekeeping. I called the front desk again. The lady said no one left a note and she would notify housekeeping. Over an hour later, I called back and she said they would be here when they can. They are currently on the 4th floor. (We are on the 2nd.) In the meantime, the entire room now smells like stale urine. We book hotel stays four to six times a year, and have been for many years. I have never had such a nasty room and such poor customer service.
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