Ramada by Wyndham des Moines Tropics Resort & Conference Ctr

Great price for a Great time

Seems as though all of the vending and ice machines weren't working on the first floor. Lots games were out of order as well. I'm also pretty sure my room had a mouse in it.

The first room had no hot water, smell a order, toilet wasn't bolted down properly. Transferred to another room, bathroom door couldn't close. Wasn't told to request Housekeeping thought it was automatic...

Beds were clean and comfortable. Some staff were borderline rude, others wonderful. Not a place for those not traveling with children, esp as noise in the hallway can be loud and the gaps under the doors do not provide much sound barrier. Room doors are very heavy. The pool area was great for kids and they had multiple, attentive lifeguards on duty. I was impressed with their organization and professionalism. The pool was not good for adults who wanted to use the lap pool to get exercise or relax - would be better if that section could be adults only, or have after the 9pm pool-closing access. The multiple access from the parking lot to the rooms was nice so you could park close to your room (it's a big property). The food at Boss's Pizza was good but service is incredibly slow. Probably due to lack of employees as often there was only one person working. Prices were decent. Would we stay there again? Probably not, but it was a good base for while we were in town.

Be prepared….. Our room had not been vacuumed, the thermostat was broke in our room, the “sports bar” couldn’t serve alcohol and the pool bar closed at 9pm. Was told we weren’t allowed to bring our own beverages into the pool area, the pool bar bartender was not behind the bar working many times of our 3 hours in the pool area. The next morning, the pool opens at 9am (let’s be honest it wasn’t staffed until 930) while the pool staff was friendly and rotated frequently, they shut the pool down at noon for an hour so they could all go on break. If you have 5 people staffing the pool to rotate, take your breaks while off rotation. Many things about this place could definitely be improved!!! Cool setup for the kids, comfy bed and food ordered from restaurant was decent but again, many things could definitely be improved.

Terrible Facility Booked a poolside, king sized bed. Got a room far from the pool and a full sized bed. Only 1 out of three lights in the room worked. No hot water in the shower and the room was beat up. Got moved to a new room after complaining several times and one light didn't work and still no hot water. People at the front desk didn't want to help