DoubleTree by Hilton Utica

Hotel was very clean the suite was very beautiful and the food was awesome definitely will stay again

The room is very clean and super large. The staffs of front desk are very nice!

小城裡比較好的酒店了，房間寬敞明亮，視野好，停車方便還免費。晚上十點後大堂門刷卡才能進入，不過我試了幾次一直打不開，最後讓家人下來從裏面打開才能進去，另外本來含的早餐九點下去都沒了，不知何故！

各項還不錯，就是沒有正常早餐，衹有2種麪包，其他都沒有

房間很大，是個歷史酒店，大堂漂亮

Cut my foot on raised tile in bathroom floor. I mentioned it to front desk, they said they will report it to maintenance. Room 711.

I was under the impression that I booked a smoking room. Which it stated in the booking site. Once we got to the hotel, we smoked and got kicked out because the hotel doesn’t have smoking rooms. Very unfortunate.

It was -4 degrees out and I arrived early to the hotel. I sat in my car and called the front desk. NO ANSWER. I placed another call. No answer. I called Hilton honors as I am a member. They connected me. I was told to come to the front desk. I proceeded with my two bags through an unshoveled sidewalk. Got to the side door - Locked for security purposes. 15 mph winds in sub zero temps, and a sign that tells me to call the front desk. NO ANSWER. Sorry Hilton, as far as I am concerned, I won't be staying in your hotels. Also my room was not very nice. Marks on the bathroom floor, smelled of some overpowering scent. The bartender was really nice though.

Very expensive room that felt like it had been neglected for a while. Sofa was not clean, bed linens with visible oil stain. Winter booking and no hair dryer in room The personal gym was nice, but that level of amenity needs to be across the board and it was just lacking.