Gästanvändare
17 februari 2025
We use Premier inns all the time, very disappointed with our latest visit 😢 Checked in OK, but a little sense that all was not running smoothly, staff seemed a little bit distracted with system problems, allocated our room and booked a table at the connecting restaurant /pub just across the car park for 7pm, when we got there, seemed a little busy, no-one acknowledged us at first and after speaking to a polite young man, we were told to wait as they are extra busy tonight, we stood there for about 10 minutes, only saw 2 staff members, who were rushing around, there were empty tables around and some that needed clearing, in the end we Interrupted a young lady who apologised and gave us a seat, she said apologies, but there is only 2 of us on, absolutely disgusting, 2 staff to wait on tables serve at bar and clear up, we were told kitchen running half an hour late, clearly our table hadn't been reserved, we sat down and then thought to ourselves, what is the quality of the food going to be like, so we decided to leave, we went to Reception to report this and spoke to a lovely lady called Carolyn, who was most apologetic and was upset because we were not happy, obviously takes pride in her job, lovely lady and as we said we now have to drive and fiind a restaurant, directed us to somewhere not too far away, overall the staff were good, but overworked, but the management needs questioning!! Has put us off coming back to this one
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