Tucan Hotel

The staff being extremely rude to me the second morning gave me horrible vibe and I cried but then my trip got a lot better once I left this place. Still my favorite trip here so far despite the rude comments made to me by Sebastian at breakfast . Calling a disabled person lazy is highly inappropriate. The facilities themselves are pretty good. I think the stuff just has a hard hard time providing good customer service consistently. I get it, it’s not the easiest industry to be in but if you don’t have anything nice to say, it’s better to not speak.

Misrepresenting as a hotel. This is a single story disjointed structure. Had to pay in advance and not when checking out. No TV and internet is slow and is dropped all the time. No toiletries or hairdryer provided. No hand towel or towel rack in bathroom - just 2 bath towels. Very overgrown. Floors are uneven and people keep tripping on them. King bed in room left 6 inches on either side and filled the room, so no night tables or a chair and had to crawl in from the foot of the bed. It is very clean and 2 reception guys are very good. Excellent air conditioning. Good breakfast included. Centrally located near to restaurants. Avoid if expecting even a basic hotel.

The owners and workers (Sebastian, Steven, Joel) were amazing and very helpful. They provided great recommendations on tours and day trips etc. Awesome free breakfast - eggs, traditional beans/rice, toast and cheese/jam, fresh fruit, oatmeal, cake, lots of tea, coffee The rooms were very clean and decorated well. Beautiful common area with lounging area. Nice pool with lounge chairs in the sun and shade. Pool table and board games and a library in the lounge area. Right in the heart of town with lots of amazing restaurants and bars in walking distance. Common kitchen for those who want to cook. Very nice bar open all day Room we stayed in was a converted RV - super unique with TV, bathroom, shower, AC etc Great wifi throughout the hotel

Accueil des deux propriétaires Sara et Pierre un joli couple Franco Québécois est parfait 👍🏽 Nous avons passer un excellent séjour l’ambiance est vraiment agréable nous avons bien profité rigoler refait le monde. Merci encore à vous deux. Peut être qu’un jour nous vous verrons dans Charlevoix au Québec 😉🥰

L’hôtel est récemment rénové et les chambres sont très confortables avec salle de bain privée, ventilateur et air climatisé. L’endroit est très très propre avec de beau hamac pour y faire la lecture et plusieurs petits coins détentes. L’emplacement est également idéal car il est situé à deux pas du super marché, du terminal d’autobus, des cascades et à 5 minutes en taxis du parc national. L’hôtel est muni d’un grand réfrigérateur, table de billard et d’une piscine. Le petit déjeuner de style continentale est également servis tout les jours de 7h00 à 10h00.

Un havre de paix Ambiance multi générationnelle Très bon accueil et service de l ensemble du personnel. Très bien situé, calme et très sympathique comme ambiance. Possibilité de faire sa cuisine ou de très bons conseils pour les restaurants.