Moriarty2024
14 augusti 2024
Myself and my family recently stayed at Waskia for two nights and I have to say we were extremely disappointed with the standard of this hotel. I was not made aware when booking just how much the renovation works would disrupt our stay. This hotel should not be open during these works. We made it known to reception that we were unhappy with the various things that were wrong with our room, no wardrobes - we had to leave clothes in the cases, broken safety box, no warm water, to name just a few. We reported these issues and were told that a member of staff would contact us immediately, but no-one did. On checking-out we requested to speak with the manager but were told there were no senior staff on duty (What sort of hotel has no senior staff working during weekends?). However, we were assured that the manager, Tiina Ruismäki, would contact us the following day when she returned to work. Now it’s over a week later and we still haven’t been contacted. We had stayed at this hotel each Summer for the previous two years and everything was fine but this year was a total disaster and will certainly be our last time to stay at there. We were treated with disdain and it appears that they really don’t care. Because of this we will avoid all Scandic hotels in the future. There are further issues which I will highlight in a later review, just to warn others what they will be letting themselves in for if they book this hotel.
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