Vail Residences at Cascade Village, Part of Hyatt

We were torn between getting two rooms at the Grand Hyatt hotel and getting a condo at the Vail Residences. We booked the condo and it was the wrong call. I’m sure it varies by unit but we booked a 2 bedroom Platinum condo directly with Hyatt and we were given a 3 bedroom “Penthouse” unit that was in a building attached to the hotel by a walkway. The hotel itself was great, we loved the lobby bar, ate dinner at the restaurant, loved the live music and had great service. Having the condo attached to the hotel was also really convenient. The condo, however, was just a huge disappointment. There was a full-size bed (not even a queen) in the primary bedroom, and the other two rooms were both downstairs with twin beds. The decor throughout was early 90s modern—really weird given the mountain setting and just cheap looking, uncomfortable and badly decorated throughout. I know there are 3 different levels of condos, this one was “Platinum” and Hyatt should not be renting these at that (or any) level until they are at a minimum redecorated and possibly renovated (the gearing system was really old and impossible to figure out, bathrooms were weird, etc…). We considered moving to the condo next door and it was no better. That said, the hotel ambiance and amenities were great and had we just been in regular hotel rooms at the Grand Hyatt, we would have been fine.

Switched to a different property last minute. It was larger but definitely not as accessible This created many logistical nightmares.

Cancellation policy is purposely misleading. Tried to find other alternatives with the hotel but they had minimum nights and crazy high winter rates. My daughter’s soccer team was unable to play in a tournament. I tried to work with the manager but they still didn’t budge.