Experimental Chalet Val d'Isère

Beautiful hotel in a great location! My wife an I arrived 17/3/2025 for a 10 night stay. We were acknowledged as Seniors when we checked in and arranged for our first day of skiing. Due to a lower than expected occupancy, we were upgraded to a Suite at no additional charge. Nice! On the 19th we asked for more lift passes, each of us reminding the desk clerk of our Senior status. The clerk had us sign for the new lift passes and off we went to enjoy the great skiing. It wasn't until check-out on 27/3 we realized the lift passes had been recorded at Adult prices, resulting in an 150 Euro overcharge. The hotel repeatedly refused to admit their error. 'we have your signature, no refund for you!' On the first night of our stay, I bled on the bottom sheet of our bed. After, the seventh night of our stay on the same bloodied sheet, I asked the front desk 'what is the hotel policy on changing guest linens? After how many nights do the housekeepers change the sheets?' The reply, 'there is no set policy, why?' I explained the problem. the reply, 'I will try to have housekeeping freshen you bed today.' TRY?

The hotel is a great location for restaurants and the lifts. The rooms are small, which is probably true of most of the hotels. The first floor smells of something unpleasant, possibly sewerage and you can hear the beat from the bar below. Wouldn’t come back to this room.

Brilliant hotel - lovely rooms and amenities, friendly and helpful staff and great central location next to the main lifts! Spa was lovely, ski room was well organised and the dinner was magnificent (especially the beef). Would highly recommend to anybody.

Given that the hotel had opened only a few days earlier, we thought we may be taking a risk booking this hotel, but whilst they were clearly still finishing things off we were delighted with our choice. The hotel is modern & beautifully designed. Our rooms were warm, spacious and very comfortable (bathroom was small but very adequate) and a lovely view of the slopes. Breakfast was great with good selection of fresh offerings. Bar area lovely & drinks and cakes to welcome you back in the afternoon. The boot room wasn’t finished at that point so I can’t comment. The spa area was also a lovely addition. My husband sadly had a ski accident whilst we were staying and the staff - particularly Alex the manager & reception team went above and beyond to support us which I can’t thank them enough for. The location is great for reaching the slopes and going out in the evenings. Would highly recommend and would happily return.

A very tired hotel under staffed with a great location. Unlike the Brussels that was amazingly priced for quality this is a far too expensive option for what you get. I would rather spend a few euros more per night for a better hotel.

If you're in Val D'Isere this is a great option. The hotel is modern, comfortable rooms, lovely bar/lounge area and good restaurants. Very much enjoyed the pool too. The staff are very friendly and engaging. Great choice if you're skiing as very close to the lift area. Haven't enjoyed staying in a hotel as much as this in a while.