Experimental Chalet Val d'Isère

Beautiful hotel in a great location! My wife an I arrived 17/3/2025 for a 10 night stay. We were acknowledged as Seniors when we checked in and arranged for our first day of skiing. Due to a lower than expected occupancy, we were upgraded to a Suite at no additional charge. Nice! On the 19th we asked for more lift passes, each of us reminding the desk clerk of our Senior status. The clerk had us sign for the new lift passes and off we went to enjoy the great skiing. It wasn't until check-out on 27/3 we realized the lift passes had been recorded at Adult prices, resulting in an 150 Euro overcharge. The hotel repeatedly refused to admit their error. 'we have your signature, no refund for you!' On the first night of our stay, I bled on the bottom sheet of our bed. After, the seventh night of our stay on the same bloodied sheet, I asked the front desk 'what is the hotel policy on changing guest linens? After how many nights do the housekeepers change the sheets?' The reply, 'there is no set policy, why?' I explained the problem. the reply, 'I will try to have housekeeping freshen you bed today.' TRY?

Parking was a nightmare. Didn't know you have to book in advance... Had to park a car in a super dirty and tight parking garage 7 mins walking from the hotel.

Overall, this is a very high quality hotel. The staff are absolutely exceptional. Furnishings are comfortable and throughout. The location is almost unbeatable - very close to the slopes and the town centre. I also commend this hotel for their very thoughtful approach to allergens - our son has a number of allergies that make a traditional ski resort breakfast very challenging (nuts, eggs). Julien and the restaurant team went above and beyond to ensure he had specially prepared breakfasts. This was exceptional. The steam room, sauna and cold plunge pool were very good too - although you do have to make a reservation during peak apres ski hours. Why not 5 stars? Two reasons - there is no ventilation in the bathrooms - its odd that given the hotel was recently refurbished that this couldn't have been considered. Also, the ski room downstairs gets very crowded. Rather than try to cram in a ski shop (there are hundreds of them in the town already), having more room for proper self service ski lockers and more areas to sit and put on boots would have been better.

Brilliant hotel - lovely rooms and amenities, friendly and helpful staff and great central location next to the main lifts! Spa was lovely, ski room was well organised and the dinner was magnificent (especially the beef). Would highly recommend to anybody.

Excellent location. Ski shop rental is on level-1 and the hotel is next to the slopes. Room was comfortable and staff was very accommodating. Try the raclette restaurant downstairs but reserve in advance.

Given that the hotel had opened only a few days earlier, we thought we may be taking a risk booking this hotel, but whilst they were clearly still finishing things off we were delighted with our choice. The hotel is modern & beautifully designed. Our rooms were warm, spacious and very comfortable (bathroom was small but very adequate) and a lovely view of the slopes. Breakfast was great with good selection of fresh offerings. Bar area lovely & drinks and cakes to welcome you back in the afternoon. The boot room wasn’t finished at that point so I can’t comment. The spa area was also a lovely addition. My husband sadly had a ski accident whilst we were staying and the staff - particularly Alex the manager & reception team went above and beyond to support us which I can’t thank them enough for. The location is great for reaching the slopes and going out in the evenings. Would highly recommend and would happily return.