Novotel Antibes Sophia Antipolis

The sports room was below parr. Otherwise all as you would expect

Terrible service, not professional! I paid the room by trip, but charged again when checking in! And argued many times to them for my money back, but low efficient work they done! Till now no money back! And no response yet!

房間還算乾淨，有一天沒打掃衞生，抽紙沒了沒人續上。

Bien , calme

My room had a really bad smell (like rotten cheese) and the bedsheets had rips and small holes. There was a whole on the ceiling near the door and one on the door of the toilet. Hallway felt dump and moldy. Mold was also over the cushions and umbrellas outside in the pool area (nothing like the photos on the website). The quality of the food at the restaurant was ok, but ours of operation were not clear. Same with “room service”, as it needed to be ordered and collected from reception as there is no phone in the room to call to order. There was good wifi, breakfast, bar and service. The reception area was comfortable. The bathroom had really good shampoo, conditioner and soap products. The room I booked didn’t match much of the photos or the descriptions on the website (like missing a sofa). It felt really dated and poorly maintained (except for the reception/lobby area that was newer)

Low service level, unpolite staff. At 3 hours after check in , I still did not had towels for shower in room. I annouced the staff about it, but after 30 min of waiting I still did not get any towel. When I went to reception they were very unpolite and they simply said that they do not not have any towel but they can give my a swiming pool towel to be used by the hole family. Clerly they are not 4*, and I have seriuos doubts that they are un hospitality business. Swuming pool terance was realy dirty.