hu Altomincio Village

Struttura magnifica con piscine e scivoli, minigolf, parco avventura, bar e ristoranti a prezzi contenuti. Il bungalow era spazioso ma non perfettamente pulito. Il villaggio è molto grande per cui se non si vuole camminare bisogna alloggiare vicino alle piscine e ristoranti. C'è un trenino che gira per il villaggio ma alle 23 smette di accompagnare.

Stayed here for 1 week in May. In our booking, we had requested a quiet caravan, away from the pool and entertainment areas. However, we were given a caravan right behind the pool and entertainment areas (site 304). We hoped it wouldn’t be too noisy and headed out for dinner in Peschiera. When we returned, the evening entertainment was in full swing and we were hoping for an early night as we had an early start the next morning. It quickly became evident that this was not going to be the case. The music and talking were so loud, it was as if we were at the show. We decided to go to reception to request a change of accommodation. There was one customer ahead of us but we were made to wait over half an hour as they seemed to be having some difficulty with their payment. When we eventually got to the staff member, there was no apology for the long wait. We explained the situation and requested a room change. We were told that it could be accommodated but with a €50 cleaning fee. We explained that we hadn’t used the accommodation and that it wasn’t required but this was not accepted. Frustrated, we said we would see how it was that night. The noise did not improve the next evening and so we begrudgingly paid the €50 to change accommodation. This was not the start to the trip we wanted. We were very happy with the new accommodation (site 580) but were disappointed in the fee we had to pay and the fact that our initial request at the time of booking was ignored, when there were available caravans in a more quiet area of the park. The accommodation was generally clean but the dishwasher had a very foul smell which meant we didn’t use it. The location is quite remote and I would advise that it would be best to hire a car if staying here. I would have returned here again if it was not for the poor customer service we received at the beginning of our trip.

My family—comprising four adults and two children (aged 6 and 13)—had booked a three-bedroom bungalow for a two-night stay at Hu Village. Immediately after check-in, we parked our rented vehicle FORD TRANSIT in the designated P6 parking area and proceeded to inspect the bungalow. Within approximately 15 minutes, we returned to the vehicle to collect our luggage, only to find the car window shattered and all our belongings stolen. The stolen items included: - Four suitcases containing clothing, shoes, electronics, and personal items - Two laptops (Lenovo and HP Elitebook) - Jewelry, including white gold earrings with diamonds - Children’s toys and souvenirs - Life-critical heart medication and two blood pressure monitoring devices belonging to my brother, who recently underwent major heart surgery and requires medication every six hours - Important personal documents, including IDs, debit cards, and work materials This traumatic event occurred in the presence of Hu facility’s security guard, raising serious concerns about the effectiveness of on-site security. We immediately notified the staff and filed a police report with the Carabinieri Station of Valeggio sul Mincio on June 26, 2025. The emotional and physical toll on our family has been severe. My brother’s health was put at serious risk due to the loss of his medication and medical equipment. He must avoid stress, yet this incident caused extreme anxiety and fear. Our children were left traumatized, crying and unable to sleep, and we were forced to abandon our holiday and return to Bulgaria with a broken vehicle window and no belongings. The total value of the stolen items exceeds €15,000, as supported by the attached receipts (Samsonite, Technomarket, and others). While we acknowledge the gesture of providing six t-shirts, a dinner voucher, and some basic medication, this is grossly inadequate given the magnitude of our loss and the trauma endured. To add insult to injury, we recently received an email from your reception staff requesting that we sign a declaration stating we will reimburse €546.56 for the items provided and waive any liability on your part. This request is not only inappropriate but deeply offensive, given your facility’s failure to provide a secure environment.