The Sanctuary Nam Ngum Beach Resort

The Sanctuary Nam Ngum Beach Resort recensioner

The Sanctuary Nam Ngum Beach Resort

Ban Tha Heua, Vang Vieng, Vientiane Province, 01000, LaosVisa hotellinformation
The Sanctuary Nam Ngum Beach Resort
The Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach Resort
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Gästrecensioner

4.4/5
Mycket bra
39 recension
Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.4
Service4.4
Renlighet4.4
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Alla recensioner(39)
Positiva recensioner(34)
Recensioner med foton/video(14)
Negativa recensioner(3)
pathakvivek
Deluxebungalow
Bodde på nov. 2024
Par
9 recension
5.0/5
Enastående
Publicerades 22 dec. 2024
A bit far from main city, isolated, good location next to lake.. very polite helpful staff, good services, clean room and beautiful pool . Great place to relax
Översätt
Svar från boendet: Dear pathakvivek,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
Iana en Sh
Superior-bungalow
Bodde på apr. 2024
Par
35 recension
5.0/5
Enastående
Publicerades 3 maj 2024
Such an amazing place so we decided to extend our stay. The only difficulty is to get around as it’s far from the city center, but the rest is fantastic.
Översätt
Svar från boendet: Dear Iana en Sh,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Wirunrat
Superior-bungalow
Bodde på nov. 2023
Par
42 recension
4.0/5
Mycket bra
Publicerades 27 dec. 2023
The Sanctuary Nam Ngum Beach Resort in Vientiane left me utterly impressed with its serene ambiance and exceptional hospitality. Nestled by the tranquil Nam Ngum Lake, the resort offers breathtaking views and a peaceful escape from the hustle and bustle. The well-designed cottages blend seamlessly with nature, providing a comfortable and stylish retreat. The resort's commitment to sustainability is commendable, and the staff's warmth and attentiveness added a personal touch to my stay. With a range of activities and delectable dining options, the Sanctuary Nam Ngum Beach Resort stands out as a perfect haven for those seeking relaxation and natural beauty. Highly recommended for an unforgettable getaway.
Översätt
Svar från boendet: Dear Wirunrat,We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon.Best regards,The Sanctuary Hotels & Resorts Team.
Catz
Familjebungalow
Bodde på sep. 2023
Res med vänner
10 recension
4.5/5
Utmärkt
Publicerades 9 okt. 2023
Great place with friendly staff, especially at the reception. Clean rooms and nice view. Clean pool overlooking the River … They need to make a proper walkway because the main entrance area floods..I ruined my sneakers.
Översätt
Svar från boendet: DearCatz,Thanks for sharing your feedback from your stay, we really appreciate your kind words. However we are saddened to hear your comments about our the walkway to the main entrance. We have taken into account your remarks and will pass on your feedbacks to the management team.Best regards,The Sanctuary Hotels & Resorts Team.
tati
Deluxe bungalow vid poolkanten
Bodde på jan. 2023
Res med vänner
5 recension
4.0/5
Mycket bra
Publicerades 17 feb. 2023
Really nice place
Översätt
Svar från boendet: Dear tati,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!
Zhudingxingfu
Deluxebungalow
Bodde på okt. 2024
Res med vänner
12 recension
5.0/5
Enastående
Publicerades 5 nov. 2024
設施:該有的都有。比較齊全 衞生:衞生很好,綠水青山。 環境:沒有任何污染,綠化面積很大,綠樹成蔭。 服務:服務態度很好很好很好很好。
Översätt
Svar från boendet: Dear Zhudingxingfu,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Gästanvändare
Deluxebungalow
Bodde på nov. 2023
Par
4 recension
3.0/5
Publicerades 4 dec. 2023
L’hôtel manque d’entretien. Les prix du restaurant sont en dollars et le taux de change utilisé en KIP est le taux illégal du marché noir.
Översätt
Svar från boendet: Dear Guest, We wish to apologize if we did not meet your expectations, please kindly allow us to give a better explanation here: The kip has lost 3 times its value since the COVID crisis. The banks are trying to play down the devaluation by offering exchange rates that are 20% lower than they actually are. Suppliers are now asking 24,000 kip for 1USD, while the bank is asking 21,000 kip. Therefore our exchange rate matches our operational reality further than that of the banks rate. We are sorry that this was not made clear to you and have led to this misunderstanding. We once again apologize that our maintenance service did not meet your expectations. We have relayed this issue to the according department to ensure that it won't happen again. We hope that we've addressed all your concerns. Please don't hesitate to reach out to us on our website and allow us to meet your next needs and expectations. Best regards,The Sanctuary Hotels & Resorts Team.
Tony2020
Superior-bungalow
Bodde på mars 2022
Annat
9 recension
3.0/5
Publicerades 3 apr. 2022
ขาดการติดต่อ เนื่องจากติดต่อทางโทรศัพท์ไม่ได้ แต่สถานที่สวยดี
Översätt
Svar från boendet: Dear Tony2020,The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients.
Gästanvändare
Superior-bungalow
Bodde på jan. 2023
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 4 apr. 2023
ที่พักติดแม่น้ำ วิวสวย คุ้มค่าคุ้มราคาที่สุดดด
Översätt
Svar från boendet: Dear Guest,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.
Super fin
Superior-bungalow
Bodde på maj 2022
Familj
4 recension
1.0/5
Publicerades 25 juni 2022
ไม่ตรงตามโปรโหมดเลยคือแม่ไม่ฟิน
Översätt
Svar från boendet: Dear Super fin, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us through our website with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Milano76
Bodde på aug. 2024
Familj
4.0/5
Mycket bra
Publicerades 24 sep. 2024
Beautiful setting with rooms overlooking the Nam Ngum lake. Very tranquil, the staff are extremely friendly and the resort offer a great private boat trip which alone is a real experience. They have a small pool and the water is perfect. Only downside the Wi-Fi was very poor, practically non existent in the room. Also, the air conditioning was also very weak. They did try and fix it but there was no improvement which wasn't ideal in such hot weather. Nevertheless, I would definitely recommend this hotel for 1 or 2 nights if you are lucky enough to be in this beautiful area.
Översätt
Svar från boendet: Dear Milano76, Thank you for selecting our hotel as the destination of your holidays and for taking the time to review us. We appreciate your comments and suggestions, the issues you raised are under improvements and we will continuously strive in providing the best service to our clients. Best regards, The Sanctuary Hotels & Resorts Team.
Gästanvändare
Bodde på dec. 2023
Annat
5.0/5
Enastående
Publicerades 11 jan. 2024
Sanctuary Nam Ngum Beach Resort might be a little off the beaten track, but WHAT A GEM! A calm and quiet oasis only two hours north of Vientiane, and just a short ride away from Vang Vieng. The accommodations are stylish, modern, and EXTREMELY comfortable, even luxurious. And the options you have for water sports / activities are many - pedal boating, jet skis, kayak, Stand Up Paddle Boarding, or just relax by the gorgeous swimming pool with a view out over the lake instead. The restaurant serves great food, and breakfast s varied and well-managed, and the staff do everything they can to ensure a pleasant stay, always with a smile. I wish I could have stayed longer!
Översätt
Svar från boendet: Dear Gavin V69, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Michaela B
Bodde på apr. 2024
Par
5.0/5
Enastående
Publicerades 22 maj 2024
Beautiful, peaceful place, connected with the nature around, with delicious food and amazing view. We stopped by on our way to visit the lake and we had an amazing stay at the resort. Special thanks to Boun for his welcome. We'll come back soon
Översätt
Svar från boendet: Dear michaelabO966GD, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon. Best regards, The Sanctuary Hotels & Resorts Team.
Gästanvändare
Bodde på aug. 2023
Par
4.0/5
Mycket bra
Publicerades 15 sep. 2023
I stayed at the Sanctuary Nam Ngum Beach Resort in Vang Vieng this summer. The resort boasts breathtaking views of Nam Ngum Lake, which we enjoyed from our spacious terrace. Visiting during the off-season meant fewer water activities but provided a serene atmosphere to appreciate nature. The resort features a lovely, often tranquil swimming pool. Dining was a highlight, offering table-served breakfasts and flavorful dinners, including traditional dishes like khao pad and paah savanh. While the resort's riverside location was idyllic, it did attract some night insects and lizards. Nevertheless, keeping the doors closed resolved this, adding to the soothing ambiance. Nearby hiking trails provided glimpses of local scenery, offering a peaceful escape into nature. Exploring the adjacent small village gave us insights into the local culture, including practices like fish drying and rooster fighting, though the latter has lost popularity. The resort is situated outside the city center but offers complimentary bicycles for exploration and a $18 pick-up/drop-off service at the train station. I recommend this resort to nature enthusiasts, even during the off-season. Its picturesque riverside setting is captivating, and there are numerous easy hiking trails to explore.
Översätt
6/22
Svar från boendet: Dear Lina E, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Gästanvändare
Bodde på juni 2023
Familj
3.0/5
Publicerades 17 juli 2023
We stayed at the resort/hotel for 5 days in July. We wanted to stay outside the city and while that was the right choice for us, it’s far from the city and it takes app 30min to get there. The view from the rooms/pool is great, the manager is very serviceminded and the food is good. However, the place is rather worn down, the majority of the staff do not understand/speak English and the pool is not very clean.
Översätt
Svar från boendet: Dear dianaringek, The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients. Best regards, The Sanctuary Hotels& Resorts Team.