Aparthotel Adagio Access Paris Vanves Porte de Chatillon

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.

Très bonne expérience dans cet établissement, très bien situé, au calme, dans un quartier résidentiel. Propreté top, gentillesse et professionnalisme du personnel est à souligner. Parking très apprécié !

這間酒店的確比較偏僻，但是價錢來說相對巴黎的其他酒店來說，已經很便宜，性價比來說真的很不錯，但要注意位置

Muy buen servicio

由於飛機原因.晚上21:00 後到酒店.沒人開門.打電話諮詢.態度hen cja

The property was welcoming, clean and in a very lovely part of town. Idir at the front desk was incredibly accommodating and friendly, and for our first time in France we feel we couldn't have made a better choice.